Front Office Manager

Ambience Group; New Delhi; On-site; INR 279,000 - 502,000; Full time

Job summary

Ambience Group in Delhi is seeking a proactive Front Office Executive to manage the reception, check-in/check-out, and guest communications.

You will coordinate with housekeeping and other teams, handle calls and emails, and maintain accurate guest records to ensure smooth service delivery.

Responsibilities

• Manage front office operations, ensuring a smooth check-in/check-out process for guests.
• Handle guest complaints and feedback, resolving issues promptly and professionally.
• Supervise receptionist activities, including phone handling and email management.
• Coordinate with other departments (e.g., housekeeping) to ensure seamless service delivery.
• Maintain accurate records of guest interactions and transactions.

Job description

Roles and Responsibilities

• Manage front office operations, ensuring a smooth check-in/check-out process for guests.
  
• Handle guest complaints and feedback, resolving issues promptly and professionally.
  
• Supervise receptionist activities, including phone handling and email management.
  
• Coordinate with other departments (e.g., housekeeping) to ensure seamless service delivery.
  
• Maintain accurate records of guest interactions and transactions.