Guest Relation Executive

Smartworks; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

Smartworks in Hyderabad is seeking an experienced front desk professional to manage guest check-ins/check-outs, greet guests, and provide information to ensure a warm and professional guest experience.

The role requires handling guest queries promptly, maintaining records, and supporting front office operations to uphold high customer satisfaction in a corporate lobby setting.

Qualifications

• 12 years of experience in front desk / reception / guest handling role.
• Excellent communication and interpersonal skills.
• Strong customer service orientation; customer satisfaction is must.
• Ability to handle guests politely, even in challenging situations.
• Basic computer skills (MS Office / billing software, if applicable).

Responsibilities

• Handle front desk operations and manage guest check-ins/check-outs smoothly.
• Greet guests, provide information, and ensure a warm and professional guest experience.
• Coordinate with internal teams to resolve guest queries and complaints promptly.
• Maintain a high level of customer satisfaction at all times (guest-first approach is must).
• Answer phone calls/messages and respond to guest requests in a timely manner.
• Update and maintain guest records/logs as per process.
• Ensure lobby/ reception area is clean, organized, and presentable.
• Support day-to-day front office operations and reporting (if applicable).

Skills

Excellent communication

Interpersonal skills

Customer service

Guest handling

MS Office / billing basics

Tools

MS Office

Job description

Key Responsibilities

• Handle front desk operations and manage guest check-ins/check-outs smoothly.
• Greet guests, provide information, and ensure a warm and professional guest experience.
• Coordinate with internal teams to resolve guest queries and complaints promptly.
• Maintain a high level of customer satisfaction at all times (guest-first approach is must).
• Answer phone calls/messages and respond to guest requests in a timely manner.
• Update and maintain guest records/logs as per process.
• Ensure lobby/ reception area is clean, organized, and presentable.
• Support day-to-day front office operations and reporting (if applicable).

Required Skills & Qualifications

• 12 years of experience in front desk / reception / guest handling role.
• Excellent communication and interpersonal skills.
• Strong customer service orientation; customer satisfaction is must.
• Ability to handle guests politely, even in challenging situations.
• Basic computer skills (MS Office / billing software, if applicable).

Preferred (Optional)

• Experience in hospitality/ hotel/ service industry.
• Knowledge of common hotel front office processes (check-in, room allocation coordination, etc.).