Front Desk Executive And Receptionist

ADB Kanvas; Medinipur; On-site; INR 201,000 - 290,000; Full time

Job summary

ADB Kanvas in India is seeking a Front Desk Executive to welcome guests and manage check-in/check-out. You will verify guest documents, maintain PMS records, and handle queries while coordinating with Housekeeping and F&B for smooth operations.

You will also manage billing, phone communications, and provide information on facilities and local attractions, while upholding SOPs and ensuring a positive guest experience throughout the stay.

Responsibilities

• Welcome and assist guests during check-in and check-out.
• Verify guest documents and maintain accurate records in the PMS.
• Handle guest queries, requests, and complaints professionally.
• Coordinate with Housekeeping, F&B, and other departments for smooth operations.
• Handle guest billing, payments, invoices, and basic cash transactions.
• Manage telephone calls and other front-desk communications.
• Provide information about hotel facilities, services, and local attractions.
• Maintain a professional and welcoming reception area.
• Follow hotel SOPs, service standards, and guest-safety procedures.
• Ensure a positive guest experience throughout their stay.

Job description

Role & responsibilities

• Welcome and assist guests during check-in and check-out.
• Verify guest documents and maintain accurate records in the PMS.
• Handle guest queries, requests, and complaints professionally.
• Coordinate with Housekeeping, F&B, and other departments for smooth operations.
• Handle guest billing, payments, invoices, and basic cash transactions.
• Manage telephone calls and other front-desk communications.
• Provide information about hotel facilities, services, and local attractions.
• Maintain a professional and welcoming reception area.
• Follow hotel SOPs, service standards, and guest-safety procedures.
• Ensure a positive guest experience throughout their stay.