Receptionist

Drlogy; Mahendragarh; On-site; INR 167,400 - 279,000; Full time

Job summary

Drlogy is looking for a Receptionist responsible for managing front desk operations at Rainbow Super Speciality Hospital, Narnaul. This role includes patient registration, appointment bookings, and handling enquiries. The ideal candidate should be a graduate with 1–2 years of experience, possess good communication skills, and exhibit a patient-friendly approach.

The position aims to ensure a positive experience for patients and visitors while maintaining the reception area’s organization and cleanliness.

Qualifications

• 1–2 years of experience in a similar role.
• Ability to handle multiple patient inquiries.
• Strong organizational skills for managing front desk operations.

Responsibilities

• Manage front desk operations and patient registration.
• Coordinate appointment bookings and provide patient guidance.
• Answer phone calls and handle patient queries efficiently.

Skills

Good communication skills

Computer knowledge

Polite behavior

Patient-friendly approach

Education

Graduate qualification

Job description

The Receptionist will be responsible for managing front desk operations, patient registration, appointment booking, enquiry handling, phone call management, billing support, and patient guidance at Rainbow Super Speciality Hospital, Narnaul. This requires any graduate qualification with 1–2 years of experience, good communication skills, computer knowledge, polite behavior, and a patient-friendly approach.

Responsibilities

• Welcome patients, visitors, and attendants with polite and professional communication.
• Handle patient registration, appointment booking, and OPD coordination.
• Answer phone calls and provide accurate information about doctors, timings, and hospital services.
• Guide patients to consultation rooms, billing, pharmacy, laboratory, radiology, and wards.
• Maintain appointment schedules, patient records, visitor entries, and front office documentation.
• Verify patient details, contact numbers, and required documents during registration.
• Coordinate with doctors, nurses, billing, diagnostics, and administration teams.
• Manage patient waiting flow and reduce delays through proper coordination.
• Handle patient queries and escalate complaints to seniors when required.
• Support payment collection, receipt generation, and billing-related assistance when assigned.
• Maintain confidentiality of patient information and hospital records.
• Ensure reception area remains clean, organized, and patient-friendly.
• Follow hospital communication protocols, service standards, and front office SOPs.
• Maintain professional grooming, discipline, and helpful behavior throughout duty.
• Create a positive first experience for every patient and visitor.

Qualifications

• Graduate qualification.
• 1–2 years of experience in a similar role.
• Good communication skills.
• Computer knowledge.
• Polite behavior.
• Patient-friendly approach.