Front Office Manager

Kimi Medihealth; Jaipur; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Career growth

Discounts

Job summary

Kimi Medihealth in Jaipur is hiring a Front Office Executive to welcome patients, manage registrations, and coordinate appointments. You will handle calls, queries, WhatsApp and email communications, and maintain accurate records in a fast-paced clinic setting.

The role requires graduate degree, Hindi fluency and basic English, strong interpersonal skills, and proficiency with MS Office. Freshers with excellent communication may apply, with training provided.

Qualifications

• Graduate with good communication skills in Hindi; basic English allowed.
• Experience in front office, reception, or hospital administration preferred.
• Ability to multitask in a busy healthcare setting.
• Proficiency with MS Office and patient data handling.

Responsibilities

• Welcome and assist patients and visitors in a professional and courteous manner.
• Manage patient registration, appointments, and follow-up scheduling.
• Answer incoming calls and respond to patient enquiries.
• Make telecalling for appointment confirmations, follow-ups, and lead conversion.
• Coordinate with doctors and staff for smooth daily clinic operations.
• Maintain patient records and ensure accurate documentation.
• Handle billing, payments, and basic administrative tasks.
• Manage WhatsApp and email communication with patients.
• Ensure a clean, organized, and patient-friendly front office environment.
• Provide excellent customer service and maintain patient satisfaction.

Skills

Hindi communication

Interpersonal skills

Multitasking

Customer service

Problem solving

Education

Graduate in any discipline

Tools

MS Office

Excel

Email

WhatsApp

Job description

Role & Responsibilities

• Welcome and assist patients and visitors in a professional and courteous manner.
• Manage patient registration, appointments, and follow-up scheduling.
• Answer incoming calls and respond to patient enquiries.
• Make telecalling for appointment confirmations, follow-ups, and lead conversion.
• Coordinate with doctors and staff for smooth daily clinic operations.
• Maintain patient records and ensure accurate documentation.
• Handle billing, payments, and basic administrative tasks.
• Manage WhatsApp and email communication with patients.
• Ensure a clean, organized, and patient-friendly front office environment.
• Provide excellent customer service and maintain patient satisfaction.

Preferred Candidate Profile

• Graduate in any discipline.
• 3+ years of experience in front office, reception, customer service, telecalling, or hospital administration (Freshers with excellent communication skills may also apply).
• Excellent verbal communication in Hindi and basic English.
• Good interpersonal and patient-handling skills.
• Computer proficiency (MS Office, Excel, Email, WhatsApp).
• Well-groomed, confident, and customer-oriented personality.
• Ability to multitask and work in a fast-paced environment.
• Experience in hospitals, clinics, diagnostic centres, or healthcare will be an added advantage.

Perks and Benefits

• Competitive salary with performance-based incentives.
• Professional and supportive work environment.
• Training and career growth opportunities.
• Exposure to modern healthcare and patient management systems.
• Employee discounts on selected healthcare and wellness services.