Reception -Hospital Management Executive

Drlogy; Barasat; On-site; INR 300,000 - 500,000; Full time

Job summary

Drlogy is seeking a Reception - Hospital Management Executive in Barasat. Responsibilities include managing front desk operations, patient registration, and appointment coordination at Ramakrishna Multispeciality Hospital.

The ideal candidate should possess a Graduate or Diploma in Hospital Administration and have 3–5 years of experience in hospital administration. Excellent communication and patient interaction skills are essential for ensuring a positive patient experience.

Qualifications

• 3-5 years of experience in front desk or hospital administration.
• Ability to handle multiple patient queries efficiently.

Responsibilities

• Manage front desk operations and patient registration.
• Coordinate appointments and provide hospital service guidance.
• Ensure smooth patient experience and handle queries politely.

Skills

Patient interaction skills

Hospital administration

Communication

Education

Graduate or Diploma in Hospital Administration

Job description

Reception - Hospital Management Executive

The Reception - Hospital Management Executive will manage front desk operations, patient registration, appointment coordination, hospital service guidance, documentation, and patient experience support at Ramakrishna Multispeciality Hospital, Barasat. This requires Graduate or Diploma in Hospital Administration qualification with 3–5 years of experience.

Responsibilities

• Welcome patients, attendants, visitors, and guests professionally at the reception desk.
• Handle patient registration, appointment booking, enquiry response, and OPD coordination.
• Provide information about doctors, departments, timings, services, and hospital process flow.
• Guide patients for consultation, billing, laboratory, pharmacy, radiology, and report collection.
• Coordinate with OPD, billing, nursing, diagnostics, pharmacy, and patient care teams.
• Maintain appointment registers, enquiry logs, patient records, and front office documentation.
• Handle patient queries politely and elevate unresolved issues to seniors.
• Support admission, discharge, patient movement, and hospital coordination activities.
• Use hospital software, computer systems, telephone, and office tools efficiently.
• Ensure smooth, helpful, and patient‑friendly front office operations.

Qualifications

• Graduate or Diploma in Hospital Administration.
• 3–5 years of experience in front desk or hospital administration.