Receptionist

Drlogy; Kolhapur District; On-site; INR 200,000 - 300,000; Full time

Job summary

Mane Care Hospital is seeking a Receptionist to manage front desk operations and patient coordination in Kolhapur, Maharashtra. The role involves greeting patients, handling registrations, booking appointments, and coordinating communication between departments.

The ideal candidate will possess good communication skills, computer knowledge, and a patient-friendly approach to ensure excellent service and smooth operational flow in a multi-speciality healthcare environment.

Qualifications

• Excellent communication skills to interact with patients and visitors.
• Basic computer skills for managing patient records and scheduling.
• Ability to maintain discipline and professionalism in a hospital environment.
• A friendly and approachable demeanor for providing patient care.

Responsibilities

• Greet patients and visitors, assisting them in navigating the hospital.
• Manage patient registration and appointment bookings.
• Coordinate communication between departments and patients.
• Maintain confidentiality of patient information at all times.
• Handle patient inquiries and complaints with professionalism.

Skills

Good communication

Computer knowledge

Discipline

Patient-friendly approach

Job description

Mane Care Hospital is looking for a Receptionist to manage front desk operations, patient registration, appointment coordination, calls, visitor handling, and basic administrative support. The requires good communication, computer knowledge, discipline, and a patient-friendly approach. The candidate will be the first point of contact for patients and visitors, ensuring smooth coordination between patients, doctors, and hospital departments.

Mane Care Hospital is a multi-speciality healthcare institution committed to providing quality, affordable, and patient-focused medical services. Located in Kolhapur, Maharashtra, the hospital aims to deliver comprehensive healthcare through experienced medical professionals, advanced technology, and compassionate patient care.

Role & Responsibilities

• Greet patients, visitors, and attendants politely and guide them to the correct department.
• Handle patient registration, appointment booking, inquiry management, and front desk coordination.
• Answer phone calls professionally and provide accurate information about doctors, services, and timings.
• Maintain patient records, registration details, appointment schedules, and visitor information properly.
• Coordinate with doctors, nursing staff, billing, laboratory, pharmacy, and other hospital departments.
• Manage patient queue, waiting area communication, and appointment flow efficiently.
• Collect basic patient details and verify information before forwarding to the concerned department.
• Assist patients with forms, admission guidance, OPD process, and hospital service information.
• Maintain cleanliness, discipline, and professional appearance at the reception area.
• Handle patient complaints or concerns calmly and elevate serious issues to the responsible person.
• Support billing and administrative teams with basic documentation and patient coordination.
• Maintain confidentiality of patient information and follow hospital communication standards.
• Update appointment changes, doctor availability, and patient follow-up information when required.
• Ensure smooth front office operations during busy hours and emergency situations.
• Provide a positive first impression through polite behavior, clear communication, and helpful service.