Receptionist

Vihanga Labs; Hyderabad; On-site; INR 250,000 - 420,000; Full time

Job summary

Vihanga Labs in Hyderabad (Gachibowli) is seeking a front desk receptionist/medical office assistant to welcome patients and vendors, schedule appointments, and manage patient records. The role includes handling payments, coordinating doctor schedules, and maintaining the reception area.

The position involves assisting patients with forms, maintaining confidentiality, and using medical office software for scheduling.

Responsibilities

• Welcoming patients and vendors on the telephone and in-person visitors and answering patient inquiries
• Scheduling appointments for patients. Utilize our medical office software to schedule new and follow-up appointments for our patients
• Maintaining records and accounts of patients
• Assisting patients in filling medical forms
• Processing different payments for patients
• Maintaining record of day-to-day doctor schedules and Booking and organising staff and doctor meetings
• Answering phone and transferring calls to direct and departments
• Maintaining the confidentiality of patient and doctor's information at all times
• Preparing customer bills and maintaining bill records
• Keeping track of office supplies, inventories and placing orders as necessary
• Ensuring maintenance of the reception area
• Updating patient details in Electronic Medical Records
• Compounding and dispensing medications, as prescribed by physicians
• Instructing customers on how and when to take prescribed medications
• Keeping accurate patient records
• Adhering to applicable legal rules, regulations, and procedures governing pharmaceutical practice
• Collecting Feedback and Google Reviews from Patients
• Making appointment reminding calls and sending messages to patients

Job description

Job description:

• Location: Gachibowli, Hyderabad
• 2 Openings Available:

Morning Shift: 7:30AM to 2:30PM

Aftertoon Shift: 2:00PM to 9:00PM

• Welcoming patients and vendors on the telephone and in-person visitors and answering patient inquires
• Scheduling appointments for patients. Utilize our medical office software to schedule new and follow-up appointments for our patients
• Maintaining records and accounts of patients
• Assisting patients in filling medical forms
• Processing different payments for patients
• Maintaining record of day-to-day doctor schedules and Booking and organising staff and doctor meetings
• Answering phone and transferring calls to direct and departments
• Maintaining the confidentiality of patient and doctor's information at all times
• Preparing customer bills and maintaining bill records
• Keeping track of office supplies, inventories and placing orders as necessary
• Ensuring maintenance of the reception area
• Updating patient details in Electronic Medical Records
• Compounding and dispensing medications, as prescribed by physicians
• Instructing customers on how and when to take prescribed medications
• Keeping accurate patient records
• Adhering to applicable legal rules, regulations, and procedures governing pharmaceutical practice
• Collecting Feedback and Google Reviews from Patients
• Making appointment reminding calls and sending messages to patients