Front Office Executive

hcl healthcare; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

HCL Healthcare is looking for dedicated individuals in Hyderabad to manage patient appointments and billing. Candidates should have a graduate degree with 1-5 years of experience in service or healthcare industries. The role requires strong communication and analytical skills, as well as the ability to prepare MIS reports using MS Excel.

Effective coordination with medical staff for patient care is crucial. This position offers a chance to excel in a dynamic healthcare environment.

Qualifications

• Minimum 1-5 years of experience, preferably with 2 years in service or healthcare.
• Strong communication, analytical, and interpersonal skills are essential.
• Ability to prepare MIS reports and use IT for patient records.

Responsibilities

• Manage appointments and registrations of patients.
• Resolve patient complaints related to appointments and billing.
• Coordinate with nursing and doctors for patient care.

Skills

Service Excellence

Team player

Analytical skills

Problem-Solving skills

Communication skills

Interpersonal skills

Attention to details

Education

Graduate

Tools

MS Excel

Job description

Job Description

• Work towards ‘error-free’ billing / right in first instance.
• Managing appointments, registrations of patients.
• Resolution of patient complaints pertaining to appointment / billing etc.
• Escalation to appropriate team for quick resolutions.
• Patient feedback.
• Usage of system / IT – patient records.
• Work with Nursing and doctors to provide ‘care coordination’.
• Effective utilization of all communication and EPABX systems.
• Communicating about facilities, services offered along policy & prices.
• Prepare MIS reports using MS Excel.

Qualification

Graduate

Experience

1-5 years; preferably with 2 years of service industry / healthcare industry

Job Location

Hi-Tech City, Hyderabad

Competencies

• Service Excellence
• Team player
• Analytical and Problem-Solving skills
• Communication skills
• Interpersonal skills
• Attention to details