Receptionist

C.V. Raman Global University ( A Unit Of Society Raman Education); Bhubaneshwar; On-site; INR 180,000 - 240,000; Full time

Job summary

C.V. Raman Global University (A Unit Of Society Raman Education) in Bhubaneshwar seeks a courteous Receptionist to manage front-desk operations, greet guests, handle calls and emails, and provide general administrative support.

The ideal candidate has at least 12th standard, 6 months to 1 year of receptionist or customer service experience, fluency in English and Hindi (basic Odia), and basic MS Office skills. Familiarity with multi-line phones, printers, and scanners is a plus.

Qualifications

• 12th standard pass is required; a diploma or degree in Front Office/ Hospitality is preferred.
• 6 months to 1 year of receptionist/front desk/customer service experience.
• Fluency in English and Hindi; basic Odia preferred.
• Proficient in MS Office and handling emails and digital calendars.
• Experience with multi-line phone systems and office equipment is a plus.

Responsibilities

• Greet guests and manage front-desk operations.
• Answer and redirect calls, take messages, and manage communications.
• Maintain visitor log and handle packages and appointments.
• Provide administrative support and assist with travel arrangements as needed.

Skills

English fluency

Hindi fluency

Odia (basic)

MS Office

Multi-line phone systems

Email management

Guest relations

Education

12th standard pass

Diploma in Front Office/ Hospitality

Bachelor’s degree (preferred)

Tools

MS Office Suite

Printers & Scanners

Phone systems

Calendar management

Job description

Where You Come In

We are seeking a professional, well-groomed, and courteous Receptionist to serve as the face of our organization. The ideal candidate will manage front-desk operations, deliver exceptional guest experiences, and provide administrative support.

Duties and Responsibilities:

1. Guest Relations & Communication:

• Handle guest queries and address complaints patiently; advance complex situations to the reporting authority immediately.
• Initiate all communications in English, switching seamlessly to the visitor's preferred language (e.g., Hindi or Odia) to ensure comfort.
• Attend incoming phone calls, redirect them to the appropriate lines, take detailed messages, and the information to the concerned.

2. Front-Office Operations & Logistical Support:

• Maintain an accurate visitors logbook.
• Receive packages, deliveries, and postal letters, forwarding it promptly to the concerned person or department.
• Schedule meetings and appointments as instructed by the reporting authority.

3. Administrative & Financial Support:

• Regularly check, sort, and process emails.
• Maintain an organized filing system for all required documents.
• Keep an inventory of office supplies and ensure items are consistently stocked.
• Maintain an overview of office expenses and costs.
• Assist with travel arrangements and other administrative tasks under the guidance of the reporting authority.
• Perform any additional duties or tasks assigned from time to time.

Grooming & Presentation Standards

• Greeting Gesture: Welcome guests warmly upon entry and exit in the reception area/lobby using the standard "Namaskar" gesture with folded hands and a welcoming smile.
• Dress Code: Attire must consist of a Handloom Saree or Crepe Saree with a high-neck blouse, draped neatly in alignment with hospitality industry standards.
• Hair & Makeup: Hair must be tied back neatly so that no strands touch the face or neck. Minimal makeup is required, with natural-toned lipstick and nail polish.
• Professional Conduct: Maintain a smiling, pleasant, and highly professional demeanor toward everyone at all times.

What We Are Looking For

• Minimum Qualification: 12th standard pass required (bachelor’s degree or Diploma in Front Office Management / Hospitality is preferred).
• Minimum 6 months to 1 year of experience as a Receptionist, Front Desk Executive, or Customer Service Representative (preferably in the hospitality or corporate sector).
• Fluency in English, Hindi (both spoken and written); basic proficiency in Odia is preferred.
• Basic knowledge of MS Office (Word, Excel, Outlook) and comfortable handling email correspondence and digital calendar management.
• Hands-on experience operating multi-line phone systems, printers, and scanners.