Receptionist / Front Office Executive (Hotel Industry)

Southern Plaza; Kolkata District; On-site; INR 250,000 - 450,000; Full time

Job summary

Southern Plaza invites a friendly Front Office Executive to join our Kolkata team. You will greet guests, manage check-in/check-out, handle calls, emails, and coordinate with housekeeping to ensure a seamless guest experience.

The ideal candidate has 0–2 years, strong communication, is fluent in English, Hindi and Bengali, and is proficient in MS Office and front desk software. A pleasant, calm, and professional demeanor is essential for success in this role.

Qualifications

• Fresher to 2 years of experience in a similar role, preferably in hotel/hospitality.
• Good communication and interpersonal skills.
• Proficient in MS Office and front desk software (training can be provided).
• Pleasant personality and well-groomed appearance.
• Ability to multitask and remain calm under pressure.
• Fluency in English, Hindi, and Bengali preferred.

Responsibilities

• Greet and welcome guests in a warm and friendly manner.
• Handle check-in and check-out procedures efficiently.
• Manage front desk operations including phone calls, emails, and guest queries.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain records of bookings, payments, and guest information accurately.
• Handle guest complaints or concerns professionally and escalate when necessary.
• Ensure the lobby area is clean and presentable at all times.
• Assist in administrative tasks and day-to-day operations.

Skills

Front desk operations

Guest service

MS Office

Multitasking

Interpersonal skills

Language skills

Tools

MS Office

Front desk software

Job description

Job Summary:

We are looking for a professional and customer-oriented Front Office Executive to join our team. The ideal candidate will be responsible for providing excellent guest service, managing front desk operations, and ensuring a pleasant experience for all visitors.

Key Responsibilities:

• Greet and welcome guests in a warm and friendly manner.
• Handle check-in and check-out procedures efficiently.
• Manage front desk operations including phone calls, emails, and guest queries.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain records of bookings, payments, and guest information accurately.
• Handle guest complaints or concerns professionally and escalat when necessary.
• Ensure the lobby area is clean and presentable at all times.
• Assist in administrative tasks and day-to-day operations.

Requirements:

Fresher to minimum 2 years of experience in a similar role, preferably in the hotel or hospitality industry.

Good communication and interpersonal skills.

Proficient in MS Office and front desk software (training can be provided if needed).

Pleasant personality and well-groomed appearance.

Ability to multitask and remain calm under pressure.

Fluency in English, Hindi, and Bengali preferred.