Front Office Executive

Drlogy; Vellore; On-site; INR 250,000 - 350,000; Full time

Job summary

Drlogy is seeking a Front Office Executive at Sri Narayani Hospital, Vellore, responsible for patient registration, appointment management, and reception operations. The ideal candidate will have any degree and 0–3 years of experience in front office or patient service operations.

The role involves welcoming patients, handling enquiries, and coordinating with various hospital teams to ensure smooth operations. Strong communication skills and a commitment to patient confidentiality are essential.

Qualifications

• 0–3 years of experience in front office or hospital coordination.
• Strong communication skills and patient interaction abilities.
• Ability to work with hospital software and maintain patient confidentiality.

Responsibilities

• Welcome patients and handle registration and appointment bookings.
• Provide accurate information about hospital services and processes.
• Coordinate with various hospital departments for patient care.
• Manage patient enquiries and improve waiting area communication.

Skills

Patient Service Operations

Reception Management

Communication Skills

Enquiry Handling

Education

Any degree qualification

Job description

The Front Office Executive will be responsible for patient registration, appointment coordination, reception management, enquiry handling, patient guidance, and front desk documentation at Sri Narayani Hospital, Vellore. This requires any degree qualification with 0–3 years of experience in front office, reception, hospital coordination, or patient service operations.

• Welcome patients, attendants, visitors, and guests professionally at the front desk.
• Handle patient registration, appointment booking, OPD coordination, and enquiry management.
• Provide accurate information about doctors, departments, timings, services, and hospital process flow.
• Coordinate with OPD, billing, diagnostics, nursing, patient care, and admission teams.
• Maintain registration records, appointment schedules, enquiry logs, and patient details accurately.
• Guide patients for consultation, investigation, billing, admission, and report collection.
• Handle phone calls, walk-in enquiries, and patient service requests politely.
• Manage patient waiting area communication and help reduce waiting time.
• Escalate patient complaints, delays, or service issues to seniors promptly.
• Use hospital software, computer systems, and communication tools efficiently.
• Maintain confidentiality of patient information and hospital records.
• Ensure smooth, respectful, and patient-friendly front office operations.