Front Office Executive

Drlogy; Mysuru; On-site; INR 300,000 - 400,000; Full time

Job summary

Drlogy is seeking a Front Office Executive for Suyog Hospital, Mysuru. Responsibilities include managing patient registration, coordinating appointments, and ensuring effective communication. The ideal candidate has any degree qualification with 1–2 years of experience in front office or hospital coordination.

Your role will also involve greeting visitors, handling enquiries, and improving patient service operations. Join us to ensure a professional and patient-friendly atmosphere at our front desk.

Qualifications

• 1–2 years of experience in front office, reception, hospital coordination, or patient service operations.
• Ability to manage patient registrations and enquiry handling professionally.
• Experience with hospital software and communication tools.

Responsibilities

• Welcome patients, attendants, visitors, and guests at the front desk.
• Coordinate patient registration, booking, and OPD management.
• Provide accurate information about hospital services and processes.

Skills

Patient registration

Appointment coordination

Reception management

Enquiry handling

Patient guidance

Education

Any degree qualification

Job description

The Front Office Executive will be responsible for patient registration, appointment coordination, reception management, enquiry handling, patient guidance, and front desk documentation at Suyog Hospital, Mysore. This requires any degree qualification with 1–2 years of experience in front office, reception, hospital coordination, or patient service operations.

• Welcome patients, attendants, visitors, and guests professionally at the front desk.
• Handle patient registration, appointment booking, OPD coordination, and enquiry management.
• Provide accurate information about doctors, departments, timings, services, and hospital process flow.
• Coordinate with OPD, billing, diagnostics, nursing, patient care, and admission teams.
• Maintain registration records, appointment schedules, enquiry logs, and patient details accurately.
• Guide patients for consultation, investigation, billing, admission, and report collection.
• Handle phone calls, walk-in enquiries, and patient service requests politely.
• Manage patient waiting area communication and help reduce waiting time.
• Escalate patient complaints, delays, or service issues to seniors promptly.
• Use hospital software, computer systems, and communication tools efficiently.
• Maintain confidentiality of patient information and hospital records.
• Ensure smooth, respectful, and patient-friendly front office operations.