RBB-Personal Banker Classic

Hdfc Bank; Navi Mumbai; On-site; INR 500,000 - 750,000; Full time

Job summary

HDFC Bank Limited in Navi Mumbai seeks a proactive Relationship Manager for the Classic portfolio. You will acquire new customers, deepen existing relationships, and retain clients by delivering exceptional service and targeted cross-sell opportunities.

You will manage the portfolio, ensure timely account openings, and maintain CRM accuracy while meeting KYC norms and quality standards. This role emphasizes sales execution and customer-centric banking.

Qualifications

• Graduation is mandatory; Post-graduation preferred.
• NISM V-A Certification, IRDA Certification, GI Certification.

Responsibilities

• Acquire new customers and deepen relationships in the Classic portfolio.
• Ensure sales responsibilities are completed and manage the portfolio.
• Update CRM with detailed customer interactions.
• Deliver quality customer service and resolve complaints within TAT.
• Cross-sell products like Demat, Bill Pay, MF, Insurance and Bonds.
• Ensure timely account opening and maintain 5-S standards.
• Monitor large account movements and prevent attrition.

Skills

Sales and influencing skills

Banking product knowledge

Planning and organizing

Communication

Knowledge of competition

Education

Graduation

NISM V-A Certification

IRDA Certification

GI Certification

Job description

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

• Sales
• Ensure Sales responsibilities are completed.
• Managing Classic Portfolio
• Manage benchmark customer numbers in the portfolio.
• Group customers with family members for enhanced relationships.
• Achieve income-generating product benchmarks.
• Enhance customer group profitability and wallet size.
• Update CRM with detailed customer interactions.
• Customer Services
• Deliver quality customer service and resolve complaints within TAT.
• Promote direct banking channels and assist customers.
• Ensure timely account opening and customer communication.
• Operations
• Maintain daily sales reports.
• Ensure quality acquisition of savings and current accounts.
• Cross-sell products like Demat, Bill Pay, and Advisory.
• Monitor large account movements and prevent attrition.
• Promote third-party products like MF, Insurance, and Bonds.
• Ensure error-free documentation for account opening and instructions.
• Adhere to KYC norms and maintain 5-S standards.
• Manage locker operations and standing instructions.
• Update CRM for asset leads and weed-out database.

Education:

• Graduation required; Post-graduation preferred.

Certifications:

• NISM V-A Certification, IRDA Certification, GI Certification.

Key Competencies

• Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition.

Major Stakeholders

• Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.