RBB-Personal Banker Classic

HDFC Bank; Surguja District; Presencial; INR 300.000 - 520.000; Jornada completa

Descripción de la vacante

HDFC Bank Limited in India is seeking a Personal Banker in Retail Branch Banking to manage and grow a Classic portfolio. You will acquire new customers, deepen relationships through cross-selling, and aim to become the primary banker for Classic clients.

You will deliver exceptional service, update CRM with interactions, promote direct banking channels, ensure timely account openings, and maintain compliance with KYC and 5‑S standards while supporting wallet share growth.

Formación

• Graduation is required; post-graduation preferred.
• NISM V-A Certification, IRDA Certification, GI Certification.

Responsabilidades

• Achieve sales targets by acquiring new customers and cross-selling.
• Maintain CRM with detailed customer interactions.
• Promote direct banking channels and digital services.
• Ensure timely account openings with compliant documentation.

Conocimientos

Sales & influencing

Banking product knowledge

Planning & organizing

Communication

Knowledge of competition

Educación

Graduation required; Post-graduation preferred

NISM V-A Certification

IRDA Certification

GI Certification

Descripción del empleo

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Job Title

Personal Banker

Business Unit

Retail Branch Banking

Reporting To

Branch Head

Job Function and Role Type

Sales – Retail Banking

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

Sales

• Ensure Sales responsibilities are completed.

Managing Classic Portfolio

• Manage benchmark customer numbers in the portfolio.
• Group customers with family members for enhanced relationships.
• Achieve income-generating product benchmarks.
• Enhance customer group profitability and wallet size.
• Update CRM with detailed customer interactions.

Customer Services

• Deliver quality customer service and resolve complaints within TAT.
• Promote direct banking channels and assist customers.
• Ensure timely account opening and customer communication.

Operations

• Maintain daily sales reports.
• Ensure quality acquisition of savings and current accounts.
• Cross-sell products like Demat, Bill Pay, and Advisory.
• Monitor large account movements and prevent attrition.
• Promote third‑party products like MF, Insurance, and Bonds.
• Ensure error‑free documentation for account opening and instructions.
• Adhere to KYC norms and maintain 5‑S standards.
• Manage locker operations and standing instructions.
• Update CRM for asset leads and weed‑out database.

Education

Graduation required; Post‑graduation preferred.

Certifications

NISM V-A Certification, IRDA Certification, GI Certification.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition.

Major Stakeholders

Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.