RBB-Personal Banker Classic

HDFC Bank Limited; Bhopal; On-site; INR 300,000 - 480,000; Full time

Job summary

HDFC Bank Limited in Bhopal is seeking a Frontline Personal Banker to manage the Classic portfolio, acquire new customers, deepen relationships, and deliver exceptional service. You will act as the primary banker for Classic clients and work to maximize wallet share.

You will drive sales, onboard customers, and cross-sell products like Demat, MF, Insurance, and Bonds while ensuring strict KYC compliance and accurate documentation. Strong communication and customer focus are essential.

Qualifications

• Graduation is required; Post-graduation preferred.
• NISM V-A Certification is required.
• IRDA Certification is desirable.
• GI Certification is advantageous.

Responsibilities

• Drive Sales: ensure sales tasks are completed and cross-sell products.
• Managing Classic Portfolio: grow wallet share and optimize profitability.
• Customer Services: deliver quality service and resolve complaints within TAT.
• Operations: maintain daily sales reports and ensure proper documentation.

Skills

Sales skills

Customer service

Cross-selling

Education

Graduation

Post-graduation

Job description

Job Title

Personal Banker

Business Unit

Retail Branch Banking

Reporting To

Branch Head

Job Function and Role Type

Sales - Retail Banking

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

Sales

• Ensure Sales responsibilities are completed.

Managing Classic Portfolio

• Manage benchmark customer numbers in the portfolio.
• Group customers with family members for enhanced relationships.
• Achieve income-generating product benchmarks.
• Enhance customer group profitability and wallet size.
• Update CRM with detailed customer interactions.

Customer Services

• Deliver quality customer service and resolve complaints within TAT.
• Promote direct banking channels and assist customers.
• Ensure timely account opening and customer communication.

Operations

• Maintain daily sales reports.
• Ensure quality acquisition of savings and current accounts.
• Cross-sell products like Demat, Bill Pay, and Advisory.
• Monitor large account movements and prevent attrition.
• Promote third-party products like MF, Insurance, and Bonds.
• Ensure error-free documentation for account opening and instructions.
• Adhere to KYC norms and maintain 5-S standards.
• Manage locker operations and standing instructions.
• Update CRM for asset leads and weed-out database.

Education:

Graduation required; Post-graduation preferred.

Certifications:

NISM V-A Certification, IRDA Certification, GI Certification.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition.

Major Stakeholders

Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.

Required Skills

Test