RBB-Personal Banker Classic

HDFC Bank Limited; Ahmedabad District; Vor Ort; INR 350.000 - 520.000; Vollzeit

Zusammenfassung

HDFC Bank Limited seeks a Personal Banker for its Retail Branch Banking segment. The role emphasizes acquiring new customers, deepening relationships, and retaining clients by delivering exceptional service as the primary banker for Classic relationships.

Responsibilities include managing the Classic portfolio, cross-selling Demat, Bill Pay, and advisory products, maintaining CRM records, and ensuring timely account openings with strict adherence to KYC norms.

Qualifikationen

• Graduation is mandatory; Post-graduation preferred.
• NISM V-A Certification, IRDA Certification and GI Certification are preferred.
• Strong sales and cross-selling capabilities within a banking context.
• Knowledge of KYC norms and risk/compliance requirements.

Aufgaben

• Meet sales targets and handle retail banking relationships.
• Manage Classic Portfolio and grow wallet share; group customers with family members.
• Deliver quality customer service and resolve complaints within TAT.
• Maintain daily sales reports and ensure error-free documentation for account opening.
• Cross-sell products like Demat, Bill Pay, MF, Insurance, and Bonds.
• Adhere to KYC norms and 5-S standards; monitor large account movements and prevent attrition.
• Promote third-party products and ensure timely communication with customers.
• Manage locker operations and standing instructions and update CRM with interactions.

Kenntnisse

Sales

Cross-selling

Customer service

CRM usage

KYC

Documentation

Locker operations

Compliance

Banking product knowledge

Communication

Ausbildung

Graduation

Post-graduation

NISM V-A Certification

IRDA Certification

GI Certification

Jobbeschreibung

Job Title

Personal Banker

Business Unit

Retail Branch Banking

Reporting To

Branch Head

Job Function and Role Type

Sales - Retail Banking

Version No

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

Sales

Ensure Sales responsibilities are completed.

Managing Classic Portfolio

Manage benchmark customer numbers in the portfolio.

Group customers with family members for enhanced relationships.

Achieve income-generating product benchmarks.

Enhance customer group profitability and wallet size.

Update CRM with detailed customer interactions.

Customer Services

Deliver quality customer service and resolve complaints within TAT.

Promote direct banking channels and assist customers.

Ensure timely account opening and customer communication.

Operations

Maintain daily sales reports.

Ensure quality acquisition of savings and current accounts.

Cross-sell products like Demat, Bill Pay, and Advisory.

Monitor large account movements and prevent attrition.

Promote third-party products like MF, Insurance, and Bonds.

Ensure error-free documentation for account opening and instructions.

Adhere to KYC norms and maintain 5-S standards.

Manage locker operations and standing instructions.

Update CRM for asset leads and weed‑out database.

Education:

Graduation required; Post-graduation preferred.

Certifications:

NISM V-A Certification, IRDA Certification, GI Certification.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition.

Major Stakeholders

Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.

Required Skills

Refer to the Job Description