RBB-Personal Banker Classic

HDFC Bank; Bikaner; Vor Ort; INR 350.000 - 550.000; Vollzeit

Zusammenfassung

HDFC Bank Limited in Rajasthan seeks a Personal Banker to manage the Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and delivering exceptional service. The goal is to become the primary banker for Classic relationships and maximize wallet share.

You will handle sales, customer service, and account operations, maintain CRM, ensure KYC compliance, and promote banking products including MF, Insurance, and Bonds.

Qualifikationen

• Graduation is required; Post-graduation preferred.
• Certifications such as NISM V-A, IRDA, GI are desirable.

Aufgaben

• Ensure sales responsibilities are completed.
• Manage benchmark customer numbers and group families for enhanced relationships.
• Cross-sell products like Demat, Bill Pay, and Advisory.
• Monitor large account movements and prevent attrition.
• Adhere to KYC norms and maintain 5-S standards.
• Update CRM with asset leads and ensure timely account openings and communications.

Kenntnisse

Sales

Banking product knowledge

Planning & organizing

Communication

Knowledge of competition

Ausbildung

Graduation

Post-graduation preferred

Jobbeschreibung

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Job Title

Personal Banker

Business Unit

Retail Branch Banking

Reporting To

Branch Head

Job Function and Role Type

Sales – Retail Banking

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

Sales

• Ensure Sales responsibilities are completed.

Managing Classic Portfolio

• Manage benchmark customer numbers in the portfolio.
• Group customers with family members for enhanced relationships.
• Achieve income-generating product benchmarks.
• Enhance customer group profitability and wallet size.
• Update CRM with detailed customer interactions.

Customer Services

• Deliver quality customer service and resolve complaints within TAT.
• Promote direct banking channels and assist customers.
• Ensure timely account opening and customer communication.

Operations

• Maintain daily sales reports.
• Ensure quality acquisition of savings and current accounts.
• Cross-sell products like Demat, Bill Pay, and Advisory.
• Monitor large account movements and prevent attrition.
• Promote third‑party products like MF, Insurance, and Bonds.
• Ensure error‑free documentation for account opening and instructions.
• Adhere to KYC norms and maintain 5‑S standards.
• Manage locker operations and standing instructions.
• Update CRM for asset leads and weed‑out database.

Education

Graduation required; Post‑graduation preferred.

Certifications

NISM V-A Certification, IRDA Certification, GI Certification.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition.

Major Stakeholders

Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.