RBB-Personal Banker Classic

HDFC Bank; Jaipur; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

HDFC Bank Limited in Jaipur is seeking a Personal Banker to manage the Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and delivering exceptional service. You will aim to become the primary banker for Classic relationships and maximize wallet share within a retail banking environment.

The role involves facilitating account openings, cross-selling Demat, MF, and Insurance, and maintaining CRM with accurate customer data.

Qualifications

• Graduation is required; post-graduation preferred.
• NISM V-A, IRDA and GI certifications are preferred or required.

Responsabilités

• Acquire new customers for the Classic portfolio.
• Deepen relationships through cross-selling across banking products.
• Retain customers by delivering exceptional service and timely resolution.
• Ensure accurate CRM updates and maintain 5-S/ KYC norms.
• Promote and cross-sell third-party products like MF, Insurance.

Connaissances

Sales skills

Banking product knowledge

Planning & organizing

Communication

Competition knowledge

Formation

Graduation

Postgraduate preferred

Outils

NISM V-A Certification

IRDA Certification

GI Certification

Description du poste

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Job Title

Personal Banker

Business Unit

Retail Branch Banking

Reporting To

Branch Head

Job Function and Role Type

Sales – Retail Banking

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

Sales

• Ensure Sales responsibilities are completed.

Managing Classic Portfolio

• Manage benchmark customer numbers in the portfolio.
• Group customers with family members for enhanced relationships.
• Achieve income-generating product benchmarks.
• Enhance customer group profitability and wallet size.
• Update CRM with detailed customer interactions.

Customer Services

• Deliver quality customer service and resolve complaints within TAT.
• Promote direct banking channels and assist customers.
• Ensure timely account opening and customer communication.

Operations

• Maintain daily sales reports.
• Ensure quality acquisition of savings and current accounts.
• Cross-sell products like Demat, Bill Pay, and Advisory.
• Monitor large account movements and prevent attrition.
• Promote third‑party products like MF, Insurance, and Bonds.
• Ensure error‑free documentation for account opening and instructions.
• Adhere to KYC norms and maintain 5‑S standards.
• Manage locker operations and standing instructions.
• Update CRM for asset leads and weed‑out database.

Education

Graduation required; Post‑graduation preferred.

Certifications

NISM V-A Certification, IRDA Certification, GI Certification.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition.

Major Stakeholders

Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.