R-19682 (Desktop Specialist)

Dun & Bradstreet, Inc.; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Dun & Bradstreet, Inc. in Mumbai seeks a Desktop Specialist to provide Level 1 & 2 IT desktop support for Windows 11 and macOS devices. You will handle hardware, software, VPN, and connectivity issues with a strong focus on SLAs and customer service.

You will manage incidents in ITSM systems, perform imaging, provisioning, and deployments, and collaborate with Security, Network, and Identity teams during technology rollouts and office moves, ensuring smooth IT operations. диплом

Qualifications

• 3-7 years of experience in Desktop Support, EUC, or IT Operations.
• Support for Windows 11 and macOS environments.
• Strong PC/Mac hardware troubleshooting and device provisioning.
• Hands-on experience with ITSM platforms and remote support tools.
• Networking basics including VPN, Wi-Fi, DNS, and certificates.
• Excellent customer service, communication, and stakeholder management to meet SLAs.
• Diploma or Bachelor's in IT/CS; ITIL or vendor certs are a plus.

Responsibilities

• Provide Level 1 & 2 desktop support for Windows 11 and macOS devices (laptops, desktops, peripherals).
• Troubleshoot hardware, OS, apps, VPN, Wi-Fi, certificates, and access issues via remote and onsite support.
• Manage incidents and service requests in ITSM with timely resolution per SLA.
• Perform device provisioning, imaging, upgrades, refreshes, and software deployments.
• Support Microsoft 365, Teams, Outlook, security apps, and other enterprise tools.
• Maintain IT asset inventory, device audits, and user account support per security policies.
• Collaborate with Security, Network, and Identity teams during rollouts and moves.

Skills

Desktop Support

EUC / End User Computing

IT Operations

Customer Service

Stakeholder Management

Ownership & Accountability

Education

Diploma or Bachelor's degree in IT/Computer Science or related field

Microsoft, Apple macOS, ITIL certifications (advantage)

Tools

ITSM platforms

Remote support tools

Windows 11

macOS

Device provisioning

Software deployment

Job description

Designation: Desktop Specialist. Function: IT. SBU: Technology. Location: Mumbai

Key Responsibilties:

• Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.
• Troubleshoot hardware, OS, application, VPN, Wi-Fi, certificate, and access-related issues through remote and onsite support.
• Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
• Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
• Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
• Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
• Collaborate withSecurity, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge-sharing initiatives.

Key Requirements

• 3-7 years of experience in Desktop Support, End User Computing (EUC), or IT Operations, supporting Windows 11 and macOS environments.
• Strong expertise in PC/Mac hardware troubleshooting, break-fix support, device provisioning, and peripheral management.
• Hands-on experience with ITSM platforms, remote support tools, software deployment, and device lifecycle management.
• Good understanding of networking fundamentals, including Wi-Fi, VPN, DNS, certificates, and connectivity troubleshooting.
• Excellent customer service, communication, and stakeholder management skills with a strong focus on SLA adherence.
• Proven ability to prioritize workloads, resolve issues efficiently, and demonstrate ownership, accountability, and attention to detail.
• Diploma or Bachelor's degree in IT/Computer Science or related field; Microsoft, Apple macOS, and ITIL certifications are an added advantage.