Desktop Specialist (R-19682)

Dun & Bradstreet; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Dun & Bradstreet in Mumbai is seeking a Desktop Specialist to provide Level 1 & 2 support for Windows 11 and macOS devices. The role involves troubleshooting hardware, OS, VPN, and network issues and coordinating with Security, Network, and Identity teams on rollouts.

The candidate should have 3–7 years of desktop support experience, strong customer service, and a IT-related degree or certs. Onsite Mumbai location with standard IT operations duties.

Qualifications

• 3-7 years of experience in Desktop Support, EUC, or IT Operations.
• Experience in Windows 11 and macOS environments.
• Experience with ITSM platforms and remote support.
• Strong networking basics including VPN, Wi-Fi, DNS, and certificates.
• Excellent customer service and stakeholder management with SLA focus.
• Degree in IT/CS or related field; ITIL/Microsoft/macOS certs are a plus.

Responsibilities

• Provide Level 1 & 2 desktop support for Windows 11 and macOS devices.
• Troubleshoot hardware, OS, VPN, Wi-Fi, certificate, and access issues.
• Manage incidents and service requests in ITSM tools with SLA adherence.
• Perform device provisioning, imaging, upgrades, and redeployments.
• Support Microsoft 365, Teams, Outlook, and enterprise tools.
• Maintain IT asset inventory and user account support.
• Collaborate with Security, Network, and Identity teams during rollouts.

Skills

Desktop support

End User Computing

IT operations

ITSM tools

Remote support

Customer service

Education

Diploma/Bachelor's in IT/CS

Tools

ITSM platforms

Remote support tools

Software deployment tools

Job description

Designation: Desktop Specialist.

Function: IT.

SBU: Technology.

Location: Mumbai

Key Responsibilities:

• Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.
• Troubleshoot hardware, OS, application, VPN, Wi-Fi, certificate, and access-related issues through remote and onsite support.
• Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
• Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
• Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
• Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
• Collaborate withSecurity, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge-sharing initiatives.

Key Requirements

• 3-7 years of experience in Desktop Support, End User Computing (EUC), or IT Operations, supporting Windows 11 and macOS environments.
• Strong expertise in PC/Mac hardware troubleshooting, break-fix support, device provisioning, and peripheral management.
• Hands-on experience with ITSM platforms, remote support tools, software deployment, and device lifecycle management.
• Good understanding of networking fundamentals, including Wi-Fi, VPN, DNS, certificates, and connectivity troubleshooting.
• Excellent customer service, communication, and stakeholder management skills with a strong focus on SLA adherence.
• Proven ability to prioritize workloads, resolve issues efficiently, and demonstrate ownership, accountability, and attention to detail.
• Diploma or Bachelor's degree in IT/Computer Science or related field; Microsoft, Apple macOS, and ITIL certifications are an added advantage.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.