Desktop Specialist

Eyeota; Mumbai; On-site; INR 420,000 - 640,000; Full time

Job summary

Eyeota in Mumbai is seeking a Desktop Specialist to deliver Level 1/2 end-user computing support for Windows 11 and macOS devices. The role covers device provisioning, software deployment, and incident management with ITSM tools, ensuring SLA adherence.

You will collaborate with Security, Network, and Identity teams on rollouts and office moves while maintaining asset inventory and user account support. Diploma or Bachelor's in IT/CS preferred; ITIL certs are a plus.

Qualifications

• 3–7 years in Desktop Support, EUC, or IT operations for Windows/macOS.
• Strong PC/Mac hardware break‑fix, provisioning, and peripheral management.
• Hands-on ITSM, remote support, software deployment, lifecycle tasks.
• Solid networking basics: Wi‑Fi, VPN, DNS, certificates, connectivity.
• Excellent customer service, communication, and SLA adherence.
• Diploma or Bachelors in IT/CS; ITIL certs are a plus.

Responsibilities

• Provide Level 1/2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.
• Troubleshoot hardware, OS, application, VPN, Wi‑Fi, certificate, and access‑related issues through remote and onsite support.
• Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
• Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
• Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
• Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
• Collaborate with Security, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge‑sharing initiatives.

Skills

Desktop support

End User Computing

IT operations

Customer service

SLA adherence

Windows/macOS support

Education

Diploma or Bachelor's in IT/CS

Tools

ITSM tools

Remote support tools

Software deployment

Device provisioning

Job description

Job Summary

Designation: Desktop Specialist. Function: IT. SBU: Technology. Location: Mumbai

Responsibilities

• Provide Level 1 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.
• Troubleshoot hardware, OS, application, VPN, Wi‑Fi, certificate, and access‑related issues through remote and onsite support.
• Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
• Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
• Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
• Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
• Collaborate with Security, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge‑sharing initiatives.

Requirements

• 3-7 years of experience in Desktop Support, End User Computing (EUC), or IT Operations, supporting Windows 11 and macOS environments.
• Strong expertise in PC/Mac hardware troubleshooting, break‑fix support, device provisioning, and peripheral management.
• Hands‑on experience with ITSM platforms, remote support tools, software deployment, and device lifecycle management.
• Good understanding of networking fundamentals, including Wi‑Fi, VPN, DNS, certificates, and connectivity troubleshooting.
• Excellent customer service, communication, and stakeholder management skills with a strong focus on SLA adherence.
• Proven ability to prioritize workloads, resolve issues efficiently, and demonstrate ownership, accountability, and attention to detail.
• Diploma or Bachelors degree in IT/Computer Science or related field; Microsoft, Apple macOS, and ITIL certifications are an added advantage.