Desktop Support Engineer

Gravia Technologies; Mumbai; On-site; INR 420,000 - 600,000; Full time

Job summary

Gravia Technologies is seeking a skilled Desktop Support Engineer (Software) to provide technical assistance and support for software-related issues across the organization. The role focuses on diagnosing and resolving software, application, and OS problems to ensure smooth day-to-day operations for end users.

The ideal candidate will have strong troubleshooting skills, experience with Windows, macOS, Linux, Office 365, and ITSM/helpdesk systems, and the ability to work both independently and as

Qualifications

• Bachelor's degree or diploma in Computer Science, IT, or related field.
• Strong knowledge of Windows OS, macOS and common business software.
• Experience with Office 365 and MS Office applications.
• Familiarity with remote desktop tools and ITSM/helpdesk systems.
• Basic understanding of Active Directory, user management, and group policies.
• Good troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide Level 1 desktop support for software-related issues.
• Install, configure, update, and maintain operating systems (Windows/macOS/Linux).
• Troubleshoot issues related to applications, browsers, email clients, office tools, and enterprise software.
• Assist users with software installations, upgrades, and patches.
• Support antivirus, endpoint security, and software compliance.
• Diagnose and resolve issues related to user profiles, permissions, and access rights.
• Maintain documentation for incidents, resolutions, and SOPs.
• Coordinate with internal IT teams or third-party vendors for escalated issues.
• Ensure timely resolution of tickets through helpdesk or ticketing systems.
• Provide user training and guidance on software usage and best practices.
• Monitor system performance and proactively identify potential issues.

Skills

Windows OS

macOS

Office 365

Remote desktop

Active Directory

ITSM/helpdesk

Troubleshooting

Communication

Teamwork

Education

Diploma / Bachelor's in IT/CS

Tools

Microsoft Office

ITSM tools

Job description

Job Summary:
We are seeking a skilled Desktop Support Engineer (Software) to provide technical assistance and support for software-related issues across the organization. The ideal candidate will be responsible for diagnosing, troubleshooting, and resolving software, application, and operating system problems to ensure smooth day-to-day operations for end users.

Key Responsibilities:

• Provide Level 1 desktop support for software-related issues.
• Install, configure, update, and maintain operating systems (Windows / macOS / Linux).
• Troubleshoot issues related to applications, browsers, email clients, office tools, and enterprise software.
• Assist users with software installations, upgrades, and patches.
• Support antivirus, endpoint security, and software compliance.
• Diagnose and resolve issues related to user profiles, permissions, and access rights.
• Maintain documentation for incidents, resolutions, and standard operating procedures (SOPs).
• Coordinate with internal IT teams or third-party vendors for escalated issues.
• Ensure timely resolution of tickets through helpdesk or ticketing systems.
• Provide user training and guidance on software usage and best practices.
• Monitor system performance and proactively identify potential issues.

Required Skills & Qualifications:

• Bachelors degree or diploma in Computer Science, IT, or related field.
• Strong knowledge of Windows OS, macOS, and common business software.
• Experience with Microsoft Office / Microsoft 365 applications.
• Familiarity with remote desktop tools and ITSM/helpdesk systems.
• Basic understanding of Active Directory, user management, and group policies.
• Good troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

Qualification

Diploma / Bachelors in IT, Computer Science, or related field.