Technical Specialist-Cloud & Infra Engg

Birlasoft; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Birlasoft in Hyderabad is seeking a Sr Desktop Support Engineer to provide day-to-day hardware and software support for a diverse user base, including executives. You will deploy OS images, manage patching, and handle AD, GP, SCCM/Intune, and security tooling, while mentoring juniors and coordinating with IT teams.

This role requires strong troubleshooting across Windows, macOS, Linux, and enterprise apps like Microsoft 365, Teams, SharePoint, plus solid networking basics.

Qualifications

• 5+ years of hands-on desktop support in a mid-to-large enterprise
• Strong Windows, macOS, and Linux troubleshooting
• Proficient in Active Directory, Group Policy, and remote administration tools
• Experience with imaging and deployment tools (SCCM/Intune) and patch management (Qualys/InTune)

Responsibilities

• Provide day-to-day end-user hardware/software support
• Serve as escalation point for complex desktop, laptop, and peripheral issues
• Diagnose and resolve hardware and software problems across Windows, macOS, Linux
• Provide remote and on-site support to employees including executives
• Manage OS deployment, patch management, and software installations
• Maintain AD user accounts, permissions, and group policies
• Oversee asset management for end-user devices and peripherals
• Lead desktop upgrade and migration projects
• Develop SOPs and KB articles
• Evaluate and recommend new desktop solutions/tools
• Ensure endpoint devices comply with security policies
• Assist in implementing endpoint protection, encryption, and DLP tools
• Support audits and reporting for end-user devices
• Mentor junior support engineers and helpdesk staff
• Collaborate with network, systems, and security teams

Skills

Windows 10/11

macOS/Linux

Active Directory

SCCM/Intune

Patch management

Networking basics

Documentation

Education

Bachelor's degree in CS/IT

Tools

SCCM

Intune

Qualys

VMware

Hyper-V

Azure

Job description

Area(s) of responsibility

JD for Sr Desktop support Engineer: -

Key Responsibilities

• Provide day to day support to end users for their issues related to Hardware/software
• Serve as the escalation point for complex desktop, laptop, and peripheral issues.
• Diagnose and resolve hardware and software problems for Windows, macOS, and Linux environments.
• Provide remote and on-site technical support to employees, including executives and VIPs.
• Manage OS deployment, patch management, and software installations.
• Maintain Active Directory user accounts, permissions, and group policies.
• Oversee asset management for end-user devices and peripherals.
• Lead desktop upgrade and migration projects (e.g., Windows version upgrades, hardware refresh).
• Develop and document standard operating procedures (SOPs) and knowledge base articles.
• Evaluate and recommend new desktop solutions and tools to improve efficiency.
• Ensure endpoint devices comply with company security policies and standards.
• Assist in implementing endpoint protection, encryption, and data loss prevention tools.
• Support audits and reporting requirements related to end-user devices.
• Mentor and guide junior support engineers and helpdesk staff.
• Collaborate with network, systems, and security teams on cross-functional projects.
• Maintain excellent customer service and communication with end-users.

• Provide day to day support to end users for their issues related to Hardware/software
• Serve as the escalation point for complex desktop, laptop, and peripheral issues.
• Diagnose and resolve hardware and software problems for Windows, macOS, and Linux environments.
• Provide remote and on-site technical support to employees, including executives and VIPs.
• Manage OS deployment, patch management, and software installations.
• Maintain Active Directory user accounts, permissions, and group policies.
• Oversee asset management for end-user devices and peripherals.
• Lead desktop upgrade and migration projects (e.g., Windows version upgrades, hardware refresh).
• Develop and document standard operating procedures (SOPs) and knowledge base articles.
• Evaluate and recommend new desktop solutions and tools to improve efficiency.
• Ensure endpoint devices comply with company security policies and standards.
• Assist in implementing endpoint protection, encryption, and data loss prevention tools.
• Support audits and reporting requirements related to end-user devices.
• Mentor and guide junior support engineers and helpdesk staff.
• Collaborate with network, systems, and security teams on cross-functional projects.
• Maintain excellent customer service and communication with end-users.

Qualifications & Skills

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
• 5+ years of hands‑on desktop support experience in a mid‑to‑large enterprise environment.
• Strong expertise in Windows 10/11, macOS, and common enterprise applications (Microsoft 365, Teams, SharePoint).
• Proficiency in Active Directory, Group Policy, and remote administration tools.
• Experience with imaging, deployment tools (SCCM, Intune, or similar), and patch management (InTune & Qualys).
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting, problem‑solving, and documentation skills.

Preferred

• ITIL Foundation certification.
• Microsoft Certified: Modern Desktop Administrator Associate or equivalent.
• Exposure to virtualization (VMware, Hyper‑V) and cloud platforms (Azure).

Soft Skills

• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities under pressure.
• Strong ownership and accountability for assigned tasks.
• Customer‑focused mindset with a proactive approach to problem‑solving.

Work Environment

• Primarily office‑based with occasional remote support responsibilities.
• May require after‑hours work for critical incidents or planned maintenance.