Desktop Support Engineer - mesklintech

OpenTalent; Maharashtra; On-site; INR 350,000 - 550,000; Full time

Job summary

OpenTalent is seeking a/Desktop Support Engineer in Mumbai to provide technical assistance to employees, troubleshoot hardware and software issues, and maintain IT systems. The role emphasizes hands-on support for Windows environments, common network concepts, and strong customer-focused communication.

The candidate should have 0–3 years of experience, a relevant degree, and be able to work in a fast-paced IT department under the IT Manager / IT Support Lead.

Qualifications

• Bachelor's or Diploma in CS/IT or related field.
• 1–4 years in desktop support or helpdesk.
• Strong Windows 10/11 and Office 365 knowledge.
• Good hardware/troubleshooting and end-user support.
• Basic LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi, VPN knowledge.
• Experience with IT ticketing systems and AD preferred.
• Excellent communication and team work.

Responsibilities

• Provide first and second-level technical support to employees onsite and remotely.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and peripherals.
• Troubleshoot Windows OS, Office 365 apps, email, and system issues.
• Configure LAN, Wi-Fi, VPN, printers, and basic connectivity.
• Install drivers, software, and security updates.
• Create, manage, and troubleshoot user accounts and access permissions.
• Maintain IT asset inventory and tracking of hardware.
• Diagnose hardware failures and coordinate with vendors for repairs.
• Monitor and resolve IT tickets within SLA timelines.
• Maintain documentation of incidents and resolutions.

Skills

Windows 10/11

Microsoft Office 365

IT Helpdesk

Active Directory

LAN/WAN basics

Troubleshooting

End-user support

Communication

Remote support

Security basics

Education

Bachelor's/Diploma in CS/IT

Tools

Office 365 Admin Console

Remote access tools

Job description

Job Title: Desktop Support Engineer Department: IT / Information Technology Location: Mumbai Employment Type: Full-Time Experience: 0-3 Years Reporting To: IT Manager / IT Support Lead

Job Summary

We are looking for a skilled and customer-focused Desktop Support Engineer to provide technical assistance to employees, troubleshoot hardware and software issues, maintain IT systems, and ensure smooth day-to-day IT operations. The ideal candidate should have strong troubleshooting skills, good communication abilities, and hands-on experience with Windows systems, networking, and end-user support.

Key Responsibilities

• Provide first and second-level technical support to employees through onsite and remote assistance.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Troubleshoot Windows OS, Microsoft Office, email, applications, and system-related issues.
• Configure and troubleshoot LAN, Wi-Fi, VPN, printers, and basic network connectivity.
• Install and configure software, operating systems, drivers, and security updates.
• Create, manage, and troubleshoot user accounts and access permissions.
• Maintain IT asset inventory and ensure proper allocation and tracking of hardware.
• Diagnose hardware failures and coordinate with vendors/service providers for repairs.
• Monitor and resolve IT support tickets within defined SLA timelines.
• Maintain documentation of incidents, troubleshooting steps, and resolutions.
• Assist with system backups, antivirus, endpoint security, and routine maintenance.
• Support employee onboarding and offboarding, including system setup, access provisioning, and asset handover.
• Ensure IT systems comply with company security policies and procedures.
• Escalate complex technical issues to the appropriate IT teams or vendors.
• Support IT infrastructure and other technology-related projects as required.

Required Skills & Qualifications

• Bachelor's/Diploma in Computer Science, Information Technology, or a related field .
• 1–4 years of experience in desktop support, IT helpdesk, or technical support.
• Strong knowledge of Windows 10/11 and Microsoft Office 365.
• Good understanding of computer hardware, peripherals, and troubleshooting.
• Basic knowledge of LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi, and VPN .
• Experience with IT ticketing/helpdesk systems.
• Knowledge of Active Directory and user account management is preferred.
• Familiarity with antivirus and endpoint security solutions.
• Good problem-solving and analytical skills.
• Strong verbal and written communication skills.
• Ability to work independently as well as with cross-functional teams.

Preferred Certifications

• CompTIA A+
• CompTIA Network+