Desktop Executive - Support (R-19817)

Dun & Bradstreet, Inc.; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Dun & Bradstreet, Inc. in Mumbai seeks a Desktop Specialist to provide Level 1 and 2 desktop support for Windows 11 and macOS devices, including laptops, desktops and peripherals.

This role involves remote and onsite assistance to ensure smooth operation of IT services. You will troubleshoot hardware, OS, VPN, Wi‑Fi, certificates, and access issues; manage incidents in ITSM tools with SLAs; handle provisioning, imaging, upgrades, and software deployments; support Microsoft 365 suite; maintain

Qualifications

• 2–4 years of Desktop Support or EUC experience.
• Experience with Windows 11 and macOS environments.
• Proficient in ITSM tools and remote support.
• Strong customer service and SLA focus.

Responsibilities

• Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.
• Troubleshoot hardware, OS, application, VPN, Wi‑Fi, certificate, and access-related issues through remote and onsite support.
• Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
• Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
• Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
• Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
• Collaborate withSecurity, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge-sharing initiatives.

Skills

Desktop support

Windows 11

macOS

Remote & onsite support

Customer service

Education

Bachelor’s degree in IT/Computer Science or related field

Diploma in IT/CS

Tools

ITSM platforms

Remote support tools

Software deployment

Device provisioning

Job description

Designation: Desktop Specialist.
Function: IT.
SBU: Technology.
Location: Mumbai

Payroll: Partner's Payroll

Key Responsibilties:

• Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.
• Troubleshoot hardware, OS, application, VPN, Wi‑Fi, certificate, and access‑related issues through remote and onsite support.
• Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
• Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
• Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
• Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
• Collaborate withSecurity, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge‑sharing initiatives.

Key Requirements

• 2-4 years of experience in Desktop Support, End User Computing (EUC), or IT Operations, supporting Windows 11 and macOS environments.
• Strong expertise in PC/Mac hardware troubleshooting, break‑fix support, device provisioning, and peripheral management.
• Hands‑on experience with ITSM platforms, remote support tools, software deployment, and device lifecycle management.
• Good understanding of networking fundamentals, including Wi‑Fi, VPN, DNS, certificates, and connectivity troubleshooting.
• Excellent customer service, communication, and stakeholder management skills with a strong focus on SLA adherence.
• Proven ability to prioritize workloads, resolve issues efficiently, and demonstrate ownership, accountability, and attention to detail.
• Diploma or Bachelor’s degree in IT/Computer Science or related field; Microsoft, Apple macOS, and ITIL certifications are an added advantage.