Desktop Executive - Support (R-19817)

Dnb; Mumbai; On-site; INR 420,000 - 660,000; Full time

Job summary

Dnb in Mumbai is seeking a Desktop Specialist to provide Level 1 and 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.

You will troubleshoot hardware, OS, VPN, Wi-Fi, certificates, and access issues, manage incidents in ITSM, and support Microsoft 365 and enterprise tools while collaborating with Security, Network, and Identity teams.

Qualifications

• 2–4 years experience in Desktop Support, EUC or IT Operations.
• Strong PC/Mac hardware troubleshooting and provisioning.
• Experience with ITSM, remote support, and software deployment.
• Understanding of networking including VPN, DNS and certificates.
• Excellent customer service and SLA adherence.
• Diploma or Bachelor's in IT/CS; ITIL certs are a plus.

Responsibilities

• Provide Level 1 & 2 desktop support for Windows 11 and macOS devices.
• Troubleshoot hardware, OS, VPN, Wi-Fi, certificate, and access issues via remote or onsite support.
• Manage incidents and service requests in ITSM tools per SLAs.
• Provision devices, imaging, upgrades, and redeployments.
• Support Microsoft 365, Teams, Outlook, security apps, and other tools.
• Maintain IT asset inventory and user account support.
• Collaborate with Security, Network, and Identity teams on rollouts.

Skills

Desktop support

End user computing

IT operations

Customer service

Education

Diploma or Bachelor's in IT/CS

Tools

ITSM platforms

Remote support tools

Software deployment

Device lifecycle management

Job description

Designation: Desktop Specialist.

Function: IT.

SBU: Technology.

Location: Mumbai

Payroll: Partner's Payroll

Responsibilities

• Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.
• Troubleshoot hardware, OS, application, VPN, Wi-Fi, certificate, and access-related issues through remote and onsite support.
• Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
• Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
• Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.
• Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
• Collaborate withSecurity, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge-sharing initiatives.

Requirements

• 2-4 years of experience in Desktop Support, End User Computing (EUC), or IT Operations, supporting Windows 11 and macOS environments.
• Strong expertise in PC/Mac hardware troubleshooting, break-fix support, device provisioning, and peripheral management.
• Hands-on experience with ITSM platforms, remote support tools, software deployment, and device lifecycle management.
• Good understanding of networking fundamentals, including Wi-Fi, VPN, DNS, certificates, and connectivity troubleshooting.
• Excellent customer service, communication, and stakeholder management skills with a strong focus on SLA adherence.
• Proven ability to prioritize workloads, resolve issues efficiently, and demonstrate ownership, accountability, and attention to detail.
• Diploma or Bachelor's degree in IT/Computer Science or related field; Microsoft, Apple macOS, and ITIL certifications are an added advantage.