Quality Assurance Associate

Alorica; Bengaluru; On-site; INR 180,000 - 280,000; Full time

Job summary

Alorica in Bengaluru is seeking a Brand Representative to assist customers via phone, resolving questions and concerns while upholding brand standards.

The role emphasizes active listening, strong communication, problem solving, and the ability to document interactions in systems. A high school diploma and 1-2 years in customer service are highly preferred.

You will engage customers, identify opportunities to upsell, and help maintain a positive brand experience.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of customer service experience (telephone).
• Strong communication and listening skills.
• Detail oriented and analytical.

Responsibilities

• Communicate via inbound telephone calls with customers.
• Provide prompt resolution to inquiries with accurate information.
• Document and update records in required systems.
• Understand programs, systems, and procedures to perform effectively.
• Generate fees and up-sell wherever possible.
• Represent highest standards of the brand.

Skills

Active listening

Communication

Problem solving

Multitasking

Teamwork

PC proficiency

Attention to detail

Adaptability

Positive attitude

Education

High School Diploma

Job description

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience - telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills