Team Manager Customer Experience

Alorica; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

Alorica Inc. in Bengaluru is seeking a customer service Brand Representative to assist customers with product or service questions via phone. You will aim to resolve inquiries and uphold the brand's standards.

The role emphasizes active listening, problem solving, and clear communication. Prior phone-based customer service is preferred; training is provided.

Qualifications

• 1-2 years customer service experience – telephone experience.
• Ability to remain highly motivated in a service environment.
• Analytical thinker and problem solver.
• PC proficiency.
• Attention to detail and quality-oriented.
• Highly energetic with motivation to assist Customers and other team members.
• Active listening skills.
• Multi-task oriented.
• Excellent listening and interpersonal skills.
• Confident and positive attitude.
• Adaptive to change.
• Excellent oral and written communication skills.

Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Skills

Customer service

Telephone etiquette

Active listening

Multitasking

Problem solving

Attention to detail

Written and verbal communication

Adaptability

Education

High School Diploma or Equivalent

Job description

Job Summary

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

Main Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Highly Preferred Educational Qualifications

• High School Diploma or Equivalent experience

Highly Preferred Professional Experience / Qualifications

• 1-2 years customer service experience – telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills