Team Manager Customer Experience Operations

Alorica Inc.; Bengaluru; Hybrid; INR 240,000 - 320,000; Full time

Job summary

Alorica Inc. in Bengaluru, India, is seeking a Brand representative to assist customers via inbound calls, addressing questions about products or services and ensuring a positive brand experience.

The role requires 1-2 years of customer service, strong listening and communication skills, PC proficiency, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Excellent listening and written/oral communication skills.
• Proactive problem-solving and ability to work in a fast-paced environment.

Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Skills

Active listening

Interpersonal skills

Communication skills

Problem solving

Attention to detail

PC proficiency

Multitasking

Adaptability

Education

High School Diploma or Equivalent

Job description

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience - telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills