Learning Specialist

Alorica; Mahavan; On-site; INR 250,000 - 420,000; Full time

Job summary

Alorica Inc. is seeking a customer service representative in India to handle inbound calls, resolve inquiries, and document interactions in the appropriate systems. You will maintain a high level of service while upselling where appropriate and upholding brand standards.

The role requires 1–2 years of telephone-based customer service experience, strong listening and communication skills, and the ability to work in a fast-paced environment with attention to detail.

Qualifications

• 1–2 years customer service experience, telephone experience.
• Strong communication and listening abilities.
• Ability to remain motivated in a service environment.
• Analytical thinker with problem-solving skills.
• PC proficiency and attention to detail.
• Excellent written and spoken communication.

Responsibilities

• Communicate via inbound telephone calls with customers.
• Provide prompt resolution to customer inquiries with accurate information.
• Document and update records in required systems.
• Understand programs, systems, and procedures to perform the job effectively.
• Generate fees and upsell wherever possible.
• Represent highest standards of the brand.

Skills

Active listening

Interpersonal skills

Communication skills

Problem solving

PC proficiency

Attention to detail

Multi-tasking

Adaptability

Written communication

Oral communication

Education

High School Diploma

Job description

Job Summary

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

Main Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Highly Preferred Educational Qualifications

• High School Diploma or Equivalent experience

Highly Preferred Professional Experience / Qualifications

• 1-2 years customer service experience – telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills