Customer Support Specialist

HEALTHUNBOX PRIVATE LIMITED; India; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading customer service provider in India is seeking a Customer Support Specialist to deliver outstanding service to customers. The role involves handling a high volume of calls, resolving complaints, and ensuring customer satisfaction. Ideal candidates possess strong communication and customer service skills, with proficiency in CRM software being highly preferable. This is a full-time position for candidates with at least a high school diploma, and the ability to speak multiple languages is advantageous.

Qualifications

• High School Diploma or equivalent.
• Exceptional telephone manner and customer service skills.
• Proficiency with computers, especially with regard to CRM software.
• Ability to resolve conflict and diffuse tension.

Responsibilities

• Receiving or making a high volume of calls from or to customers.
• Striving to achieve first call resolution and maintain service quality.
• Using listening skills to understand customer needs before offering solutions.
• Remaining calm and professional while dealing with angry customers.

Skills

Customer service skills

Active listening skills

Verbal communication skills

Written communication skills

Conflict resolution

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Customer Support Specialist

We are looking for a Call Center Customer Service Representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

The ideal Call Center Customer Service Representative will be customer focused, detail oriented, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.

Responsibilities

• Receiving or making a high volume of calls from or to customers.
• Striving to achieve first call resolution and maintain the quality of service provided by the call center.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Responding efficiently to customers and creating a positive experience.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
• Understanding and using the required software, reports, tools, and metrics.
• Transferring and escalating the calls to the appropriate department if needed, such as sales.
• Participating in training and striving to increase and improve existing skills.
• Adhering to all company policies and procedures.

Requirements

• High School Diploma or equivalent.
• More education or experience may be preferred.
• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with computers, especially with regards to CRM software.
• Ability to resolve conflict and diffuse tension.
• Being able to speak more than one language fluently would be highly advantageous.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service

Industry

Retail