Team Manager Customer Experience

Alorica; Mysuru; On-site; INR 180,000 - 300,000; Full time

Job summary

Alorica Inc. in Mysuru, India seeks a Brand representative to provide telephone support, resolve customer questions, and document interactions. The role emphasizes helpfulness, accuracy, and representing the brand at high standards.

The ideal candidate has 1–2 years of customer service experience, strong communication, active listening, and the ability to adapt to changing demands in a fast-paced environment.

Qualifications

• 1-2 years customer service experience – telephone experience.
• Motivated in a service environment.
• Analytical thinker and problem solver.
• PC proficiency.
• Attention to detail and quality-oriented.
• Excellent listening and interpersonal skills.
• Adaptive to change.
• Excellent oral and written communication skills.
• Active listening skills.
• Multi-task oriented.

Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Skills

Telephone support

Active listening

Customer service

Communication skills

Problem solving

PC proficiency

Multitasking

Attention to detail

Team player

Education

High School Diploma

Job description

Job Summary

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

Main Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Highly Preferred Educational Qualifications

• High School Diploma or Equivalent experience

Highly Preferred Professional Experience / Qualifications

• 1-2 years customer service experience – telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills