Customer Care Analyst

eClerx; Navi Mumbai; On-site; INR 240,000 - 420,000; Full time

Job summary

eClerx is seeking an Inbound Customer Experience Specialist in Navi Mumbai to greet callers professionally, uncover needs, and guide them to solutions. You will upsell products and log interactions in our CRM, ensuring accuracy and follow-up.

A strong English communicator succeeds in this fast-paced role. Ideal candidates bring customer service and sales exposure, are comfortable with shifts including evenings, and can multitask while staying informed about our latest offerings and industry

Qualifications

• Fluent in English with clear verbal and written skills.
• Background in customer service and sales; call center experience is a plus.
• Thrives in a fast-paced environment and multitasks effectively.
• Familiarity with CRM tools.
• Open to rotational shifts, including evenings.

Responsibilities

• Be the voice of our brand by greeting callers with warmth and professionalism.
• Listen and discover customer needs through clear questioning.
• Advise on products, pricing, and promos while spotting upsell opportunities.
• Turn objections into wins with empathy and guidance toward a yes.
• Log call notes, inquiries, and closed deals accurately in CRM.
• Hit and exceed individual and team sales targets while staying updated on products.

Skills

Strong Communicator

Relevant Experience

Fast & Adaptable

Problem Solver

Tech-Savvy

Flexible Schedule

Job description

Role & responsibilities

Inbound Customer Experience Specialist

What Youll Do:

• Be the Voice of Our Brand: Greet incoming callers with warmth, energy, and professionalism.
• Listen & Discover: Ask smart questions to uncover what customers truly need.
• Advise & Upsell: Share product, pricing, and promo details while spotting natural upsell opportunities on every call.
• Turn Objections into Wins: Handle concerns with empathy and guide callers smoothly to a "yes."
• Keep Things Organized: Log call notes, inquiries, and closed deals accurately in our CRM.
• Crush Your Targets: Hit and exceed individual and team sales goals while staying sharp on our latest products and industry trends.

Preferred candidate profile

What Were Looking For:

• Strong Communicator: Fluent in English with clear, confident verbal and written skills.
• Relevant Experience: Prior background in customer service and sales (call center experience is a big plus!).
• Fast & Adaptable: Comfortable thriving in a fast-paced environment and thinking quickly on your feet.
• Problem Solver: Great at multitasking, prioritizing, and finding smart solutions under pressure.
• Tech-Savvy: Solid basic computer skills and familiarity with CRM tools.
• Flexible Schedule: Open to rotational shifts, including evenings