Learning Specialist II

Alorica; Mahavan; On-site; INR 240,000 - 420,000; Full time

Job summary

Alorica Inc. is seeking a Brand representative to deliver customer support via phone. You will assist customers who have questions or concerns about a product or service, and strive to provide sounding solutions and helpful engagement.

The role emphasizes strong communication, active listening, and the ability to document interactions accurately while maintaining the brand's service standards.

Qualifications

• High School Diploma or Equivalent experience.

Responsibilities

• Communicate via inbound telephone calls with customers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems.
• Understand all programs, systems, and procedures necessary to perform the job effectively.
• Generate fees and up-sell wherever possible.
• Represent highest standards of the brand.

Skills

Inbound calls

Customer service

Communication skills

Active listening

Attention to detail

Multi-tasking

Problem solving

Education

High School Diploma

Job description

Job Summary

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

Main Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Highly Preferred Educational Qualifications

• High School Diploma or Equivalent experience

Highly Preferred Professional Experience / Qualifications

• 1-2 years customer service experience – telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills