workforce real time associate II

Alorica; Bengaluru; On-site; INR 250,000 - 360,000; Full time

Job summary

Alorica Inc. is seeking a customer service representative to handle inbound calls, address questions, and resolve concerns. You will document interactions, stay informed on programs, and represent the brand with professionalism.

Ideal candidates have 1-2 years of customer service experience, strong communication skills, and a proactive, energetic approach to helping customers and colleagues in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 1-2 years customer service/telephone experience.
• Strong motivation, analytical thinking and problem-solving.
• Good PC skills and attention to detail.
• Excellent oral and written communication; active listening.

Responsibilities

• Handle inbound customer calls to address questions and concerns.
• Provide prompt, accurate information and resolve inquiries.
• Document and update records in required systems.
• Understand programs, systems, and procedures to perform duties.
• Generate fees and upsell where appropriate.
• Represent the brand with professionalism.

Skills

1-2 years CSR experience

Excellent oral and written comms

Active listening

Analytical thinker & problem solver

PC proficiency

Attention to detail

Energetic & team player

Adaptable to change

Confident & positive attitude

Multi-tasking

Education

High School Diploma or equivalent

Tools

PC literacy

Job description

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience - telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills