Operations Analyst

Alorica Inc.; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Alorica Inc. in Bengaluru seeks a customer service professional to handle inbound phone inquiries and provide helpful, accurate information to customers about products or services. You will document interactions and strive to resolve issues on first contact.

Ideal candidates have 1–2 years of customer service experience, strong communication and listening skills, and a motivated, detail-oriented approach to work in a fast-paced environment.

Qualifications

• High School Diploma or equivalent
• 1–2 years customer service experience (telephone)
• Strong motivation in a service environment
• Analytical thinker and problem solver
• Excellent listening and interpersonal skills
• PC proficiency
• Attention to detail and quality-oriented
• Able to adapt to change
• Excellent oral and written communication

Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Skills

Active listening

Customer service

Telephone handling

Communication

PC proficiency

Attention to detail

Multi-tasking

Problem solving

Written communication

Education

High School Diploma

Job description

JOB SUMMARY:

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

MAIN RESPONSIBILITIES:

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:

• High School Diploma or Equivalent experience

HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:

• 1-2 years customer service experience - telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.