Property Manager

goSTOPS; Delhi; On-site; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Competitive salary package

Performance Linked Incentives (PLI)

Complimentary accommodation

Complimentary accommodation at the—goS

Pan-India exposure

Job summary

A leading hospitality chain in Delhi is seeking a Property Branch Manager to oversee operations and drive guest satisfaction. The role requires 4-5 years in hospitality management, strong leadership, and budget management skills. Responsibilities include developing strategies, managing teams, and ensuring compliance with safety standards. Benefits include a competitive salary with performance-linked incentives, complimentary accommodation, and opportunities for professional growth within a fast-growing organization.

Qualifications

• 4-5 years of experience in hospitality management.
• Ability to lead large, diverse teams effectively.
• Experience in budgeting and financial management.

Responsibilities

• Develop and execute operational strategies.
• Manage property teams and ensure service delivery.
• Oversee budgets and identify cost-saving opportunities.

Skills

Leadership skills

Problem-solving abilities

Interpersonal skills

Team management

Financial acumen

Education

Bachelor's or Master's in Hospitality Management or Business Administration

Job description

Job Title: Property Branch Manager

Company: goSTOPS

goSTOPS was founded in 2014 on the belief that travel changes lives. When you go MORE you be MORE—whether it’s at the start of a first solo train ride, in the middle when you meet a kindred spirit, or at the end with memories that help you coast along to the next trip.

Our hostels are centrally located, fitted with modern amenities, and designed to be the perfect stop before you go, making travel accessible and affordable for every young traveller.

Job Overview

goSTOPS, India’s fastest‑growing backpacker hostel brand, seeks an experienced and dynamic General Manager (Branch Level) to oversee operations, strategy execution, and team management at the branch level. This senior role is critical to ensuring operational excellence, driving guest satisfaction, and achieving business targets across our properties.

Key Responsibilities

Strategic and Operational Leadership

• Develop and execute branch‑level operational strategies in alignment with the company’s vision and goals.
• Take end‑to‑end ownership of property operations, ensuring smooth functioning and high‑quality service delivery.
• Monitor branch performance metrics and implement improvements to achieve business objectives.

Team Management

• Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.
• Foster a culture of collaboration, accountability, and high performance.
• Identify training needs and organize capacity‑building initiatives to enhance team capabilities.

Guest Experience

• Ensure exceptional guest experiences by upholding goSTOPS’ service standards and addressing feedback proactively.
• Handle escalated guest concerns and resolve issues to maintain brand reputation.

Vendor and Stakeholder Management

• Manage relationships with key vendors and service providers to ensure timely and cost‑effective service delivery.>
• Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.

Budget and Financial Management

• Oversee property budgets, monitor expenditures, and ensure adherence to financial plans.
• Identify cost‑saving opportunities without compromising on quality or guest satisfaction.

Compliance and Standards

• Ensure all branch operations comply with company policies, local regulations, and safety standards.
• Conduct regular audits to maintain quality and operational consistency across properties.

Business Growth and Development

• Identify opportunities for improving property performance and guest occupancy rates.
• Collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

Qualifications and Requirements

• Proven experience of 4‑5 years in hospitality management, with a focus on multi‑property or branch‑level operations.
• Strong leadership and team management skills with the ability to handle large and diverse teams.
• Excellent problem‑solving, decision‑making, and conflict‑resolution abilities.
• Financial acumen with experience in budgeting, cost control, and P&L management.
• Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.
• A bachelor’s or master’s degree in Hospitality Management, Business Administration, or a related field is preferred.

What We Offer

• Competitive salary package with Performance Linked Incentives (PLI).
• Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).
• Complimentary accommodation at the property.
• Opportunities to work with a growing organization and make a significant impact in the hospitality sector.
• Exposure to operations across pan‑India properties and involvement in strategic decision‑making.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Customer Service
• Industries: Hospitality