Cluster Manager

goSTOPS Hospitality; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A vibrant hotel chain in Bengaluru is seeking a Cluster Manager / Regional Operations Manager to oversee operations of multiple hostel properties. You will ensure operational efficiency, drive revenue growth, and maintain high guest satisfaction across the cluster. The ideal candidate should have 5-10+ years of experience in the hospitality industry, particularly in multi-property management. This role offers the opportunity to lead a team and build a high-performance culture within the organization.

Qualifications

• 5–10+ years of experience in hospitality, hostel chains, or hotel operations.
• Experience managing multiple properties or regional operations preferred.

Responsibilities

• Oversee day-to-day operations of multiple hostels.
• Ensure adherence to Standard Operating Procedures (SOPs) across all operations.
• Conduct regular property audits to maintain hygiene and safety standards.
• Lead and manage Property Managers and on-ground teams.

Skills

Hospitality operations management

Multi-property management

Team leadership & training

Financial planning & budgeting

Customer experience management

Vendor and stakeholder management

Education

Bachelor’s degree in Hospitality Management / Business Administration

Job description

goSTOPS is a vibrant chain of youth hostels redefining travel for India's Gen Z. With quirky, aesthetic spaces across 35+ destinations, we are building more than stays — we are shaping a youth culture of community, exploration, and creativity.

Job Title

Cluster Manager / Regional Operations Manager

Job Summary

The Cluster Manager is responsible for overseeing operations of multiple hostel properties within a designated region. The role ensures operational efficiency, high guest satisfaction, revenue growth, and team performance across all properties in the cluster.

Key Responsibilities

1. Operations Management

Oversee day-to-day operations of multiple hostels within the assigned cluster.

Ensure adherence to Standard Operating Procedures (SOPs) across front office, housekeeping, maintenance, security, and F&B operations.

Conduct regular property audits to maintain hygiene, safety, and service standards.

Lead and manage Property Managers and on-ground teams.

Hire, train, and mentor staff to build a high-performance hospitality culture.

Conduct regular performance reviews and training programs.

3. Guest Experience

Ensure excellent guest experience and service quality across all hostels.

Monitor and respond to guest reviews and complaints on platforms like Google, Booking.com, Hostelworld, etc.

Encourage community events and social experiences for travelers.

Manage P&L responsibility for the cluster.

Track KPIs like occupancy rate, ADR, RevPAR, and ancillary revenues.

Control operational costs and improve profitability.

Work with central teams to drive local sales, partnerships, and marketing initiatives.

Monitor competitor pricing and market trends.

Support group bookings, events, and corporate tie-ups.

Manage vendors for housekeeping, maintenance, food, and other services.

Coordinate with internal departments like HR, Marketing, Technology, and Finance.

Key Skills Required

• Hospitality operations management
• Multi-property management
• Team leadership & training
• Financial planning & budgeting
• Customer experience management
• Vendor and stakeholder management

Qualifications

Bachelor’s degree in Hospitality Management / Business Administration.

5–10+ years of experience in hospitality, hostel chains, or hotel operations.

Experience managing multiple properties or regional operations preferred.