Guest Relations Executive

goSTOPS; Goa; On-site; INR 240,000 - 400,000; Full time

Job summary

goSTOPS Goa is hiring a Guest Relations Executive (GRE) to be the face of our property in Goa. You will welcome guests, handle check-ins/outs, manage bookings, and address queries with a friendly, service-oriented approach.

We value 1–2 years in hospitality, strong communication and interpersonal skills, and a willingness to work rotating shifts and live in Goa. Freshers with good communication are welcome to apply, joining India's fastest-growing youth travel brand.

Qualifications

• 1–2 years of hospitality experience (hotels/hostels) or freshers with good communication.
• Excellent communication and interpersonal skills.
• Passion for guest service and hospitality.

Responsibilities

• Managing front desk operations, check-ins and check-outs.
• Welcoming guests and ensuring a smooth guest experience.
• Handling guest queries, complaints and requests.
• Managing bookings, reservations and guest records.
• Coordinating with housekeeping and other teams.
• Handling cash, Billing and daily reports.
• Maintaining guest satisfaction and encouraging positive online reviews.
• Creating a friendly and welcoming hostel atmosphere.

Skills

Communication skills

Interpersonal skills

Guest service

Tools

Front desk experience

Job description

We're Hiring: Guest Relations Executive (GRE), goSTOPS Goa

Goa is one of India's most popular travel destinations, welcoming travellers from across the world. At goSTOPS, we believe every guest deserves a memorable stay. We're looking for a friendly, energetic and service-oriented person to be the face of our property.

What you’ll own:

• Managing front desk operations, check-ins and check-outs.
• Welcoming guests and ensuring a smooth guest experience.
• Handling guest queries, complaints and requests.
• Managing bookings, reservations and guest records.
• Coordinating with housekeeping and other teams.
• Handling cash, billing and daily reports.
• Maintaining guest satisfaction and encouraging positive online reviews.
• Creating a friendly and welcoming hostel atmosphere.

You're a fit if you:

• Have 1–2 years of experience in hotels, hostels or hospitality (freshers with good communication skills can also apply).
• Have excellent communication and interpersonal skills.
• Are passionate about guest service and hospitality.
• Are comfortable handling guest queries and resolving issues.
• Have basic computer knowledge and front desk experience.
• Are flexible with rotational shifts and weekends.
• Are willing to work and live in Goa.

Why goSTOPS:

India’s fastest-growing youth travel brand. We operate 34+ properties with 25+ more in development, offering exciting opportunities to learn, grow and build a career in hospitality.

Subject: GRE – Goa

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