Guest relation Executive - Front Office

Gostops; Agra District, Amritsar, Bir, New Delhi; On-site; INR 223,200 - 279,000; Full time

Job summary

A leading backpacker hostel brand is seeking a Front Office Associate in Agra to manage phone communications, maintain records, assist in food services, and oversee property in the absence of the manager. The ideal candidate should have 6 months of front office experience and preferably hold a degree in hospitality. Join a vibrant environment focused on catering to the Gen-Z audience. Competitive package offered.

Qualifications

• Minimum of 6 months experience in front office operations.
• Hospitality management degree is preferred.

Responsibilities

• Answer the phone and redirect calls as necessary.
• Organize and maintain files and records.
• Create and maintain documents and spreadsheets.
• Organize bookkeeping and issue invoices.
• Perform inventory checks as needed.
• Assist in food and beverage service.
• Responsible for the property in the absence of the manager.
• Order monthly supplies.

Skills

Front office operations

Organizational skills

Bookkeeping

Education

Hospitality management degree

Job description

Auroville, Bangalore, Shimla, Kasol, Coorg + 2 locations

Full-Time

Company Profile

goSTOPS is India’s fastest-growing backpacker hostel brand, co-founded by Pallavi Agarwal and Pankaj Parwanda in 2014. The company today has a geographical footprint at some of the major tourist spots in the country such as Agra, Alleppey, Amritsar, Bir, New Delhi, Fort Kochi, Goa, Jaipur, Leh, Varanasi. goSTOPS has hosted more than 500,000 travellers across its 32 locations pan India and is expanding its footprints and targeting to be present in 50 locations by March 2022 and in 150 locations by March 2023. The audience is typically between 18 and 30 years old and comprises a cross-section of solo travellers, group travellers, backpackers, digital nomads, and individuals seeking interesting stay or work from hostel options. It is a full-stack operator brand that leases and transforms budget hotels and operates them as backpacker hostels. goSTOPS aim is to focus on the cultural revolution catering to the Gen‑Z and create an accommodation brand they can call their own.

Responsibilities

• Answer the phone, take messages, and redirect calls to appropriate departments when necessary.
• Organize and maintain files and records; update when necessary.
• Create and maintain updated documents and spreadsheets.
• Organize bookkeeping and issue invoices/checks.
• Perform inventory checks as and when needed.
• Assist in service of food and beverage.
• Responsible for the property in the absence of the property manager.
• Ordering of monthly supplies.

Qualifications / Knowledge / Experience

• Minimum 6 months of experience in front office operations.
• Preferably having a Hospitality management degree.