Guest Relations Executive

goSTOPS; Nainital; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Competitive salary

Performance-linked incentives

Complimentary accommodation

Meals provided by the company

Performance incentives

Job summary

A leading backpacker hostel brand in India is seeking a Guest Relations Executive to ensure an exceptional experience for guests at their properties. Responsibilities include managing check-ins and check-outs, providing excellent customer service, and assisting in administrative tasks. The ideal candidate has at least 6 months of experience in hospitality, strong communication skills, and a willingness to travel across multiple locations. The role offers competitive compensation, performance incentives, and complimentary accommodation and meals.

Qualifications

• A minimum of 6 months of industrial training or relevant experience in hospitality.
• Excellent verbal and written communication skills.
• Final-year student or graduate from a Hotel Management program is preferred.
• Willingness to travel across properties.

Responsibilities

• Greet and welcome guests with a pleasant demeanor.
• Manage check-ins and check-outs efficiently.
• Handle phone calls, messages, and inquiries.
• Maintain and organize files, records, and documents.
• Conduct inventory checks and maintain records.
• Assist in the procurement of monthly supplies.
• Support the service of food and beverages.
• Issue invoices and assist in basic bookkeeping.
• Be willing to travel to other properties.

Skills

Customer service

Communication

Flexibility

Written communication

Adaptable

Travel willingness

Education

Hotel Management program

Tools

MS Excel

Job description

Job Title: Guest Relations Executive / Senior Guest Relations Executive

We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.

Responsibilities

• Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.
• Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
• Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
• Administrative Support: Maintain and organize files, records, and documents, updating them as needed. Create and manage spreadsheets for reporting and operational needs.
• Property Management Support:
• Conduct inventory checks and maintain records.
• Assist in the procurement of monthly supplies.
• Step in as the property in-charge during the absence of the property manager.
• Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction.
• Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
• Cross-Location Travel: Be willing to travel to other properties in South and West India when required.

Qualifications/Knowledge/Experience

• A minimum of 6 months of industrial training or relevant experience in hospitality.
• A pleasant personality and excellent verbal and written communication skills.
• Final-year student or graduate from a Hotel Management program is preferred.
• Flexibility and enthusiasm for traveling across our properties.

What We Offer

• Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
• Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
• Additional Perks: Complimentary accommodation and meals provided by the company.
• The opportunity to work at multiple PAN India locations with a focus on North regions.

If you are passionate about hospitality, have a positive attitude, and love meeting new people, we encourage you to apply for this exciting opportunity. Be part of our team and help us continue to provide unique and unforgettable experiences for our guests!