Property Manager

goSTOPS Hospitality; India; On-site; INR 558,000 - 781,200; Full time

Job summary

A leading backpacker hostel brand is seeking an experienced operations manager to oversee end-to-end operations and team management. The ideal candidate should have 5 to 20 years of experience, preferably with a graduate degree in Tourism and Hospitality. Responsibilities include ensuring high-quality delivery of food and housekeeping services, managing records, and coordinating with vendors. This is a significant role aimed at enhancing customer experience in hostels across India.

Qualifications

• 5 to 20 years of experience in operations management.
• Graduate degree preferably in the Tourism and Hospitality domain.
• Knowledge in Housekeeping and Guest relations.

Responsibilities

• Own end-to-end operations and overall management.
• Manage a team and coordinate services for daily operations.
• Ensure high-quality delivery for Food and Housekeeping services.
• Understand and address customer requirements articulately.
• Maintain records and checklists for smooth unit functioning.
• Support day-to-day operations and coordinate repair work.

Skills

Operations management

Team management

Customer relations

Vendor coordination

Data management

Education

Graduate in Tourism and Hospitality

Job description

goSTOPS is India’s fastest-growing backpacker hostel brand, co-founded by Pallavi Agarwal and Pankaj Parwanda in 2014. The company today has a geographical footprint at some of the major tourist spots in the country such as Agra, Alleppey, Amritsar, Bir, New Delhi, Fort Kochi, Goa, Jaipur, Leh, Varanasi. goSTOPS has hosted more than 500,000 travellers across its 32 locations pan India and is expanding its footprints and targeting to be present in 50 locations by March 2022 and in 150 locations by March 2023. The audience is typically between 18 and 30 years old and comprises a cross-section of solo travellers, group travellers, backpackers, digital nomads, and individuals seeking interesting stay or work from hostel options. It is a full-stack operator brand that leases and transforms budget hotels and operates them as backpacker hostels. goSTOPS aim is to focus on the cultural revolution catering to the Gen-Z and create an accommodation brand they can call their own.

• Own end to end operations and overall management.
• Manage a team of Housekeeping & Security members and coordinate services with various vendors for daily operations.
• Ensuring a high-quality delivery and coordination of services with respect to Food, Housekeeping services.
• Understanding the requirements of the customer and articulately dealing with situations and queries.
• Manage records, and checklists and do the various data entries required for smooth functioning of the unit.
• Support in day-to-day operations - Ensuring a high-quality delivery and coordination of services with respect to Food, housekeeping services, and Security services.
• Coordinate with concerned teams for repair & maintenance work at the properties.

Skill sets/Experience/Education we require:

• Experience between 5 and 20 years.
• Graduate, preferred in Tourism and Hospitality domain.
• Should have relevant knowledge in Housekeeping and Guest relations