Product Support Intern

Veradigm Inc.; Pune District; Sur place; INR 350 000 - 550 000; Plein temps

Résumé du poste

Veradigm Inc. is seeking a customer support specialist to provide effective technical assistance and resolve product-related concerns presented by customers.

You will monitor applications, system infrastructure, and database performance to maintain uninterrupted service, investigate issues, test fixes, and document solutions to help build a knowledge base.

Qualifications

• Ability to explain technical concepts clearly both verbally and in writing.
• Comfort with fundamental IT and software principles.
• Methodical approach to identifying where things go wrong and how to fix them.
• Willingness to collaborate with teammates and learn from more experienced support professionals.

Responsabilités

• Answer customer calls and deliver effective technical assistance to resolve product-related concerns.
• Monitor applications, system infrastructure, and database performance to maintain uninterrupted service delivery.
• Investigate and fix technical problems reported by customers or identified through system monitoring.
• Partner with colleagues across teams to work through complex support tickets and find lasting solutions.
• Analyze application behavior and system logs to pinpoint root causes and validate fixes before closing tickets.
• Document customer interactions and solutions to build a knowledge base for future reference.

Connaissances

Clear communication

IT fundamentals

Analytical thinking

Collaboration

Description du poste

Batch: 2024/2025/2026.

About the role:

• Answer customer calls and deliver effective technical assistance to resolve their product-related concerns
• Keep watch over applications, system infrastructure, and database performance to maintain uninterrupted service delivery
• Investigate and fix technical problems reported by customers or identified through system monitoring
• Partner with colleagues across teams to work through complex support tickets and find lasting solutions

What you'll work on:

• Handling inbound customer support requests via phone and other channels
• Analyzing application behavior and system logs to pinpoint the root cause of issues
• Testing potential fixes and validating that problems are fully resolved before closing tickets
• Documenting customer interactions and solutions to build a knowledge base for future reference

What we're looking for:

• Ability to explain technical concepts clearly both verbally and in writing
• Comfort with fundamental IT and software principles
• A methodical approach to identifying where things go wrong and how to fix them
• Willingness to collaborate with teammates and learn from more experienced support professionals