Tech Support Intern

Instawork; Bengaluru; On-site; INR 120,000 - 240,000; Full time

Job summary

Instawork in Bengaluru is seeking an intern to provide technical assistance to users, troubleshoot issues across web and mobile apps, and document resolutions for the team. You will communicate technical solutions in clear terms and gain hands-on experience with our platform.

Ideal candidates are pursuing CS/IT, possess strong problem-solving skills, and can learn new technologies quickly while engaging with customers of varying backgrounds.

Qualifications

• Pursuing or recently completed studies in computer science, IT, or related field.
• Strong problem-solving skills and attention to detail.
• Clear communication with customers of varying technical backgrounds.
• Familiarity with troubleshooting tools and basic networking concepts.
• Willingness to learn new technologies quickly.

Responsibilities

• Respond to customer inquiries through multiple support channels.
• Investigate root causes of technical issues and implement fixes.
• Escalate complex problems to senior technical staff when needed.
• Create and update help documentation and FAQs.
• Gather user feedback to identify patterns and improvement areas.

Skills

Customer support

Technical troubleshooting

Communication

Documentation

Learning mindset

Education

Pursuing CS/IT

Tools

Troubleshooting tools

Networking basics

Job description

Batch: 2025/2026/2027.

About the role:

• - Provide technical assistance to users experiencing issues with the Instawork platform and services
• - Troubleshoot problems across web and mobile applications
• - Document and resolve support tickets in a timely manner
• - Communicate technical solutions to non-technical users in clear, accessible language

What you'll work on:

• - Responding to customer inquiries through multiple support channels
• - Investigating root causes of technical issues and implementing fixes
• - Escalating complex problems to senior technical staff when needed
• - Creating and updating help documentation and FAQs
• - Gathering user feedback to identify patterns and improvement areas

What we’re looking for:

• - Currently pursuing or recently completed studies in computer science, IT, or a related field
• - Strong problem-solving skills and attention to detail
• - Ability to communicate clearly with customers of varying technical backgrounds
• - Familiarity with troubleshooting tools and basic networking concepts
• - Willingness to learn new technologies and support systems quickly