Operations - Customer Support - Intern

Astrotalk; India; On-site; INR 279,000 - 469,000; Full time

Job summary

Astrotalk is seeking a customer support professional to act as the main contact for customers via phone, email, and chat. You will work with cross-functional teams to investigate issues, resolve problems, and ensure accurate responses.

You will track requests from start to finish, follow up regularly, and provide proactive guidance. The role emphasizes clear communication, empathy, and strong organization to handle multiple inquiries daily.

Qualifications

• Fluent spoken English to communicate with customers from diverse backgrounds.
• Proficient written English for composing emails and chat messages.
• Ability to explain ideas in a simple, understandable way.
• Patient and empathetic approach to customer concerns.
• Strong organizational skills to handle multiple requests.

Responsibilities

• Serve as the main contact for customers through phone, email, and chat.
• Investigate issues with cross-functional teams and resolve problems.
• Track customer requests from start to finish and follow up regularly.
• Escalate complex issues to appropriate departments when needed.
• Identify patterns in feedback to improve support processes.

Skills

Spoken English

Written English

Clear communication

Patience & empathy

Organizational skills

Job description

Batch: 2025/2026/2027.

About the role:

• Serve as the main contact for customers through phone, email, and chat, maintaining professionalism and responsiveness at every touchpoint
• Work with teams across the organization to investigate issues customers raise, resolve problems, and ensure accuracy in addressing each query
• Track customer requests from start to finish, follow up regularly, and offer guidance by recognizing what customers need and suggesting solutions proactively

What you'll work on:

• Handling inbound and outbound customer communications across multiple channels
• Documenting customer interactions and maintaining detailed records for internal reference
• Escalating complex issues to appropriate departments while keeping customers informed of progress
• Identifying patterns in customer feedback to help improve support processes
• Building relationships with customers to increase satisfaction and loyalty

What we're looking for:

• Strong spoken English skills to communicate clearly with customers from diverse backgrounds
• Proficiency in written English for composing emails and chat messages that are clear and professional
• Ability to explain ideas and information in a way customers can easily understand
• Patience and empathy when handling customer concerns and complaints
• Organizational skills to manage multiple customer requests simultaneously without losing track