Customer Support Intern

Frido; Pune District; On-site; INR 250,000 - 360,000; Full time

Job summary

Frido in Pune, India is seeking motivated individuals for a customer support role spanning phone, email and live chat. You will address inquiries, resolve complaints, and provide product information with accuracy and courtesy.

This entry-level position welcomes students and those starting their career in support, offering growth opportunities and cross-department collaboration.

Qualifications

• Strong verbal and written communication abilities.
• A focus on putting customer needs first with creative problem-solving skills.
• Comfort with computers and careful attention to accuracy in your work.
• Willingness to learn and grow in a customer-facing environment.

Responsibilities

• Answer customer inquiries via phone, email and live chat channels
• Address and resolve complaints and questions in a timely manner
• Handle shipment status updates, return requests and product information questions from customers
• Document customer interactions and feedback in company systems accurately
• Work across departments to deliver consistent, helpful service

Skills

Verbal and written communication

Customer-first mindset

Computer literacy and accuracy

Willingness to learn

Job description

Batch: 2025/2026/2027.

About the role

• Answer customer inquiries via phone, email and live chat channels
• Address and resolve complaints and questions in a timely manner
• Handle shipment status updates, return requests and product information questions from customers
• Document customer interactions and feedback in company systems accurately
• Work across departments to deliver consistent, helpful service

What you'll bring

• Strong verbal and written communication abilities
• A focus on putting customer needs first with creative problem-solving skills
• Comfort with computers and careful attention to accuracy in your work
• Willingness to learn and grow in a customer-facing environment

Who should apply

• Students and those starting their career in support or service roles