Customer Support Associate (Intern)

Outbox Labs; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Outbox Labs in Bengaluru is seeking a customer support specialist to handle inquiries and build trust with users. You will respond to technical and non-technical questions about our SaaS products and learn new tools during onboarding.

This role offers hands-on experience across customer support and startup operations, with mentorship in a growth-stage environment where your contributions directly impact product decisions.

Qualifications

• Strong people skills and genuine care for helping customers succeed.
• Comfort with technology and ability to pick up new tools quickly.
• Clear communicator who keeps both customers and teammates informed.
• Problem-solver who sees obstacles as interesting challenges.
• Curious mindset that drives you to ask questions and take initiative.
• Energized by fast-paced work, shifting goals and startup environment.

Responsibilities

• Handle customer inquiries and support conversations that directly build relationships and trust with users.
• Respond to technical and non-technical questions about SaaS products.
• Learn and master new support tools and systems during onboarding.
• Work across multiple areas in a growth-stage startup where priorities shift regularly.

Skills

Customer empathy

Clear communication

Problem-solving

Curiosity

Initiative

Adaptability

Job description

Batch: 2025/2026/2027.

About the role:

• Handle customer inquiries and support conversations that directly build relationships and trust with our users
• Respond to technical and non-technical questions about our SaaS products
• Learn and master new support tools and systems as part of your onboarding
• Work across multiple areas as needed in a growth-stage startup environment where priorities shift and new challenges surface regularly

What we're looking for:

• Strong people skills and genuine care for helping customers succeed
• Comfort with technology and ability to pick up new tools quickly
• Clear communicator who keeps both customers and teammates informed
• Problem-solver who sees obstacles as interesting challenges rather than roadblocks
• Curious mindset that drives you to ask questions, take initiative, and identify ways to do things better
• Someone energized by fast-paced work, shifting goals, and the variety of responsibilities in a startup
• Willingness to step outside your comfort zone when the work demands it

What you'll gain:

• Deep technical and product knowledge in six months of compressed learning
• Hands-on experience across customer support, communication, and startup operations
• Mentorship in a growth-stage environment where your contributions directly matter
• Exposure to how customer feedback shapes product decisions