Process Voice Specialist

Availity; Bengaluru; Presencial; INR 300 000 - 550 000; Tempo integral

Resumo da oferta

Availity in Bengaluru is seeking a customer support specialist to provide outstanding service across phone, email, and chat channels for international processes. You will resolve queries, document interactions, and collaborate with internal teams to ensure smooth outcomes.

The role requires 2-5 years in a BPO/call center handling international processes, strong communication skills, and the ability to work in a fast-paced environment with multiple priorities and deadlines.

Qualificações

• 2-5 years of experience in a BPO/call center environment handling international processes.
• Strong communication skills for effective interaction with customers over the phone or via digital channels.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.

Responsabilidades

• Provide exceptional customer service through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle international process voice calls with accuracy and efficiency, ensuring timely resolution of issues.
• Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
• Maintain accurate records of all interactions with customers using CRM software.

Conhecimentos

Customer service

Communication

Multitasking

Ferramentas

CRM software

Descrição da oferta de emprego

Roles and Responsibilities :

• Provide exceptional customer service through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle international process voice calls with accuracy and efficiency, ensuring timely resolution of issues.
• Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 2-5 years of experience in a BPO/call center environment handling international processes.
• Strong communication skills for effective interaction with customers over the phone or via digital channels.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.