Contact Centre (Voice Process)

Honeybee Tech Solutions; Pune District; On-site; INR 279,000 - 446,000; Full time

Job summary

Honeybee Tech Solutions in Pune, India is seeking a skilled Customer Support professional to handle inquiries via phone, email, or chat and provide accurate product information. The role requires efficient transaction processing, collaboration to achieve daily targets, and timely escalation of complex issues.

The ideal candidate has 2-6 years of international BPO experience, strong communication skills, and the ability to multitask while maintaining accuracy and deadlines.

Qualifications

• 2-6 years of experience in an international BPO environment handling international processes (US process).
• Strong communication skills for effective interaction with clients from diverse backgrounds.
• Ability to work on multiple tasks simultaneously while maintaining attention to detail and meeting deadlines.

Responsibilities

• Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
• Process transactions, answer questions, and provide product information to customers while maintaining accuracy and efficiency.
• Collaborate with team members to achieve daily targets and meet performance metrics such as quality scores.
• Escalate complex issues to senior agents or supervisors when necessary.

Skills

Communication

Multitasking

Attention to detail

Job description

Roles and Responsibilities :

• Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
• Process transactions, answer questions, and provide product information to customers while maintaining accuracy and efficiency.
• Collaborate with team members to achieve daily targets and meet performance metrics such as quality scores.
• Escalate complex issues to senior agents or supervisors when necessary.

Job Requirements :

• 2-6 years of experience in an international BPO environment handling international processes (US process).
• Strong communication skills for effective interaction with clients from diverse backgrounds.
• Ability to work on multiple tasks simultaneously while maintaining attention to detail and meeting deadlines.